Senior Customer Service Representative

hace 3 semanas


Monterrey, México FLSmidth, Inc. A tiempo completo

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Do you want to make a difference in the world and contribute to a sustainable future? We believe that we can develop the technology and gain the know-how to make that difference, tackling the climate change challenge. We need your skills, curiosity and drive for change to fulfill our goal.

As a Customer Service Representative on our Mexico Cement Heavy Parts team, you will leverage a global support structure and supply chain across 6 continents to deliver critical parts and services to cement customers. We are on the front lines of ensuring site up time and sustainable growth.

We are looking for a Senior Customer Service Representative

Location: San Pedro Garza García, Nuevo Leon. Relocation not provided.

Seize Global Opportunities

**Responsibilities**:

- Prepare proposals based on customer requests for quote
- Handles daily operational relations and interfaces with selected customer and warehouses in order to check availability of products that are needed to satisfy customer demands
- Escalates complicated issues to senior levels.
- Prioritize, maintain, and place Sales Orders from received customer PO
- Pushes requisitions to buyers
- Accesses several portals and revises inventory levels.
- Performs daily calls based on specifications and according to predefined procedures in order to deliver our product in full and on time
- Communicate proactively with customers and internal stakeholders
- Drive improvement and efficiency

What you bring
- Experience in Engineering Proposals/Quotations
- Ability to read blueprints
- Experience in companies within the of Cement industry, a plus
- Self-motivated, problem-solving attitude
- Demonstrated record of personal growth and achievement
- The ability to forge lasting customer relationships
- Associate's degree or greater
- Proficiency with Microsoft Excel
- Deep ERP experience (Oracle is a plus)
- English language skills
- Experience with Buying, Expediting, and/or Logistics is a plus
- Ownership and accountability behaviors

What we offer
- A global network of supportive colleagues and growth opportunities
- Work-life balance so you can focus on professional and personal priorities
- Competitive benefit package including Life Insurance and Health Insurance (Seguro de Gastos Médicos Mayores y Menores)
- Time to recharge through Vacation Time - accrual starting on Day One
- Retirement preparation with a Savings Fund
- Christmas Allowance (Aguinaldo) of 1 month
- An equal opportunity employer committed to creating a diverse and inclusive workplace

About FLS

FLSmidth is the full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact.

With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials.

We are the world’s leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. To maintain our market-leading position, we invest massively in technological innovation, R&D and training of our 11,900 employees worldwide. For further information on FLSmidth business and services, visit

.



  • Monterrey, México Afni, Inc. A tiempo completo

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service. **Requirements**: Customer Service Qualifications: - At least 12 months BPO experience handling international account. - At...


  • Monterrey, México Optimas Solutions A tiempo completo

    **Customer Service Representative** **Monterrey, Nuevo Leon** **About Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on - the-ground teams understand the nuances of every...


  • Monterrey, México HRO A tiempo completo

    We are looking for a **Customer Service Representative** to assist our customers with technical problems when using our products and services. **Customer Service Representative** responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you...


  • Monterrey, México Insure Texas LLC A tiempo completo

    **Customer Service Representative** **Salary + Benefits** **Overview**: **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and policy renewal changes. - Recommend available products. - Data entry in various platforms. - Work with internal departments to meet customer’s needs. - Possess the ability to provide...


  • Monterrey, México The Luis Lopez Agency A tiempo completo

    **Customer Service Representative** **Salary + Benefits** **Overview**: **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and policy renewal changes. - Recommend available products. - Data entry in various platforms. - Work with internal departments to meet customer’s needs. - Possess the ability to provide...


  • Monterrey, México RHI Magnesita A tiempo completo

    **Customer Sales Representative Senior** **About the job** RHI Magnesita is seeking a dynamic Customer Sales Representative Senior located in Monterrey, Nuevo León, MX! The CSR Senior will be responsible for developing, managing, and providing support services to the sales force and internal support of the organization, including creating and confirming...


  • Monterrey, México Uline A tiempo completo

    **Customer Service Representative** **Pay from $30,900 pesos per month to $34,400 pesos per month** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional...


  • Monterrey, México VENTUS GLOBAL LOGISTICS A tiempo completo

    Agencia Aduanal solicita: Customer Service Representative (Impo - Expo - Operaciones Especiales) Realización de pedimentos, virtuales, definitivos y temporales. Conocimiento de validación y pago de los mismos. Facilidad de palabra, trabajo en equipo, responsable, atencion a cliente. Disponibilidad de horario Experiência mínima 1 año en Agencia...


  • Monterrey, México Smile A tiempo completo

    Importante Empresa Solicita tu talento como "Customer Service Representative" **Requisitos**: Experiência no necesaria, un plus si tienes experiência como customer service en algun call center anterior. Indispensable: Ingles avanzado. Edad: desde los 18 años en adelante. Necesitas tener todos tus documentos actualizados. Ofrecemos: Sueldo Base bruto...


  • Monterrey, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative / Patient care specialist **Reports to**: Customer Service Supervisor **Location**: Monterrey, Nuevo Leon, Mexico - **We offer**:_ - **Home office - 100%**: - **The company will provide the equipment**: - **Paid training - full amount**: -...


  • Monterrey, México RHI Magnesita A tiempo completo

    **Customer Sales Representative Senior** **About the job** RHI Magnesita is seeking a dynamic Customer Sales Representative Senior located in Monterrey, Nuevo León, MX! The CSR Senior will be responsible for developing, managing, and providing support services to the sales force and internal support of the organization, including creating and confirming...


  • Monterrey, México HRO A tiempo completo

    We are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...


  • Monterrey, México Centris A tiempo completo

    "Centris is a contact center based in the US with operations in Monterrey, Queretaro and Aguascalientes." We are looking for a **Customer Service Representative** in Monterrey, NL. Job responsibilities: Work directly with doctors and patients of a clinic in the US to provide them information in response to inquires about billing issues. Job skills and...


  • Monterrey, México GLOBAL CONSULTS RECRUITMENT A tiempo completo

    Our american client is looking for a Bilingual Customer Service Representatives to work on site: 11,500 to 15,000 + bonus + benefits and extra benefits + transport + direct hire Responsabilities A Customer Service Representative **works with clients who have complaints, orders, or require information about products/services purchased from the...


  • Monterrey, México The Getch A tiempo completo

    **Role: Customer Support Representatives** **Location: Monterry, NL** **Duration: Fulltime only** **Salary: MXN 16000-18000/Month + Standard Benefits** **Languages: Advanced English Mandatory** **Openings: 15+ positions** **Skills Required**: - 1+ years of experience in call or Customer service agents - English advanced required to cater the role **What's...


  • Monterrey, México Traffic Tech Inc. A tiempo completo

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...


  • Monterrey, México Charger Logistics Inc A tiempo completo

    Job Title: - Customer Service Representative- Location: - Monterrey, Mexico- Category: - Customer Service- Experience: - Entry-Level**Job Description**: Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including...


  • Monterrey, México Prodensa A tiempo completo

    EMPRESA LIDER EN REFRIGERANCION COMERCIAL Y RESIDENCIAL SOLICITA: CUSTOMER SERVICE REPRESENTATIVE **Requisitos**: Licenciatura en administracion, relaciones o a fin. Más de 3 años de experiência en puestos similares. INGLES FLUIDO 90 - 95% IMPORTANTE VISA Y PASAPORTE VIGENTE. **HABILIDADES**: Requiere sólidas habilidades organizativas y de...


  • Monterrey, México ABB A tiempo completo

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Monterrey, México Alliance Virtual Offices A tiempo completo

    **Customer Service Representative** Working at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts. Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds. With everyone’s unique knowledge, experience and background we enrich each...