Senior Customer Service Representative
hace 1 mes
Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.
Do you want to make a difference in the world and contribute to a sustainable future? We believe that we can develop the technology and gain the know-how to make that difference, tackling the climate change challenge. We need your skills, curiosity and drive for change to fulfill our goal.
As a Customer Service Representative on our Mexico Cement Heavy Parts team, you will leverage a global support structure and supply chain across 6 continents to deliver critical parts and services to cement customers. We are on the front lines of ensuring site up time and sustainable growth.
We are looking for a Senior Customer Service Representative
Location: San Pedro Garza García, Nuevo Leon. Relocation not provided.
Seize Global Opportunities
**Responsibilities**:
- Prepare proposals based on customer requests for quote
- Handles daily operational relations and interfaces with selected customer and warehouses in order to check availability of products that are needed to satisfy customer demands
- Escalates complicated issues to senior levels.
- Prioritize, maintain, and place Sales Orders from received customer PO
- Pushes requisitions to buyers
- Accesses several portals and revises inventory levels.
- Performs daily calls based on specifications and according to predefined procedures in order to deliver our product in full and on time
- Communicate proactively with customers and internal stakeholders
- Drive improvement and efficiency
What you bring
- Experience in Engineering Proposals/Quotations
- Ability to read blueprints
- Experience in companies within the of Cement industry, a plus
- Self-motivated, problem-solving attitude
- Demonstrated record of personal growth and achievement
- The ability to forge lasting customer relationships
- Associate's degree or greater
- Proficiency with Microsoft Excel
- Deep ERP experience (Oracle is a plus)
- English language skills
- Experience with Buying, Expediting, and/or Logistics is a plus
- Ownership and accountability behaviors
What we offer
- A global network of supportive colleagues and growth opportunities
- Work-life balance so you can focus on professional and personal priorities
- Competitive benefit package including Life Insurance and Health Insurance (Seguro de Gastos Médicos Mayores y Menores)
- Time to recharge through Vacation Time - accrual starting on Day One
- Retirement preparation with a Savings Fund
- Christmas Allowance (Aguinaldo) of 1 month
- An equal opportunity employer committed to creating a diverse and inclusive workplace
About FLS
FLSmidth is the full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact.
With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials.
We are the world’s leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. To maintain our market-leading position, we invest massively in technological innovation, R&D and training of our 11,900 employees worldwide. For further information on FLSmidth business and services, visit
.
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