Technical Sales Engineer

hace 7 días


Tlahuac, México Marco Marketing A tiempo completo

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Technical Sales Engineer - *Hybrid opportunity**

**FUNCTION**

Provide clients with sales advice and support on products and services. Possess strong multilingual communication skills to work in a multi discipline cross functional role. Be able to support and communicate with multiple departments including, technical support engineering, customer service, sales, and marketing. Support data gathering methods and reporting needs. Provide leadership and guidance to resolving technical support escalations both internally and externally.

**RESPONSIBILITIES AND AUTHORITIES**
- Coordinate customer service technical support escalation issues, ensuring timely and satisfactory resolution of customer issues
- Be the technical focal point for Mexico, Central, and Latin America
- Be the technical focal point for company sales account managers.
- Diagnose, troubleshoot, and resolve PC hardware, networking, and software issues.
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Track and monitor all support cases to ensure timely resolution and follow-up
- Work closely with company sales, service, and support teams to address needs and concerns of Small/Medium business, Enterprise, and Education customers.
- Develop content to support in region third party service providers and sales groups.
- Oversee the coordination, administration and execution of technical support programs, projects, process, and performance metrics/standards.
- Ensure that issues and recommendations about programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures.
- Review customer support scenarios to identify opportunity areas and recommend/implement improvements though analysis and feedback.

**RELATIONSHIPS**
- Reports to region sales manager
- Work closely with Sales Account Executives daily.
- Work closely with counterparts in other company Americas region.

**POSITION SPECIFICATIONS**
- Multilingual - Spanish and English required
- Bachelor’s degree in Computer Science, Information Technology or relevant field or equivalent combination of education and work experience
- One to two years of technical work experience preferred
- Good understanding of computer systems, mobile devices and other tech products with knowledge of computer components including motherboards, processors, memory, expansion cards, and peripherals is preferred
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
- Ability to troubleshoot software and hardware issues on computers
- Ability to collaborate effectively and work as part of a team
- Organized, efficient, and results-driven
- Works well under pressure and manages stressful situations with ease
- Critical thinker with interpersonal skills
- Some overnight travel may be required

Pay: $38,000.00 per month

Ability to commute/relocate:

- Coyoacán, CDMX: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- technical work: 2 years (required)
- Technical Engineer: 1 year (required)

**Language**:

- English (required)
- Spanish (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person


  • District Sales Engineer

    hace 3 semanas


    Tlahuac, México Eaton A tiempo completo

    **What you’ll do**: **District Sales Engineer - DSE SB08.MX.Mexico Sales 75/25.8** **Description** Responsible to manage and provide direction to a team of Field Applications Engineers that promote Eaton Bussmann electrical circuit protection products and solutions for existing customers while identifying new potential customers in his/her assigned...

  • Technical Sales Support

    hace 2 semanas


    Tlahuac, México ABB A tiempo completo

    **Technical Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Tlahuac, México EOSOL GROUP A tiempo completo

    En EOSOL nos encontramos en búsqueda de un **Technical Project Engineer** con los siguientes **requisitos**: - Experiência en Proyectos Utility Scale. - Elaboración de ingeniería básica y de detalle FV. - Inglés Avanzado. - Radicar en CDMX. - Disponibilidad inmediata. Tipo de puesto: Por tiempo indeterminado Sueldo: $20,000.00 - $35,000.00 al...

  • Sales Manager

    hace 3 semanas


    Tlahuac, México Don Nelson A tiempo completo

    **Sales Engineer/ Solution Sales** **Solution Engineer** **Position:Solution Engineer/ Technical Sales /Sales Engineer (South America)** **Location:TBC home office (remote work)** **Reporting to: Regional Manager** **General Description**: As the PV Solution Engineer, you will provide overall design and proposal for The Company’s South America...


  • Tlahuac, México Progressive Automations A tiempo completo

    **Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an...


  • Tlahuac, México Progressive Automations A tiempo completo

    **Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an...

  • Senior Sales Engineer

    hace 2 semanas


    Tlahuac, México Eaton A tiempo completo

    Eaton’s EPG LAC PD Power Distribution division is currently seeking a Senior Sales Engineer. **What you’ll do**: This position will be responsible for the sales in the Channels / Residencial & Commercial Segment. The primary segment focus is the sale of electrical distribution and control products throug established distribution channels. Market share...

  • Cvo Technical Manager

    hace 2 semanas


    Tlahuac, México bp A tiempo completo

    Job summary **Entity**: Customers & Products **Job Family Group**: Sales Group In this role supporting Castrol business you will be a Technical Manager skilled and experienced in oil sales regarding fleets and transport. This role will be the single point of contact with distributors and address any issue of technical origin! Technical engineer capable of...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Technical Support Engineer** ***We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a** Technical Support...

  • Field Sales Engineer

    hace 2 meses


    Tlahuac, México Milacron A tiempo completo

    Milacron is looking for a **Field Sales Engineer **to join our team. As a **Field Sales Engineer **you will be responsible for ensuring that expected revenue and customer satisfaction goals are accomplished in the assigned territory serving Milacron’s customers in the plastics injection industry. **What Milacron Offers You**: - A robust PTO policy with 6...


  • Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive...


  • Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...


  • Tlahuac, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    The company Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...


  • Tlahuac, México Thomson Reuters A tiempo completo

    We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a Technical Support Engineer, you will: - Provide technical...


  • Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Tlahuac, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals. **Designation**:QA...


  • Tlahuac, México Endress+Hauser (México) S.A. de C.V. A tiempo completo

    **Roles + Responsibilities** Execute the sales process in the assigned territory and customer portfolio. Management and attention to opportunities generated in your territory and/or assigned client portfolio. Monitor and provide follow-up advice to clients. Understand and comply with the requirements requested by the company's internal...

  • Presales Engineer

    hace 3 semanas


    Tlahuac, México Recruiters and HR Advisors LATAM A tiempo completo

    **Vacante para la empresa Recruiters and HR Advisors LATAM en Remote - Home Office - Benito Juárez, Ciudad de México**: Importante Empresa Trasnacional de Industria de componentes Electrónicos Solicita: . Applications Engineer / Presales Vision Systems . **Generalidades de la Vacante** - _ Tech Support to customers anytime they have any challenge...

  • Sales Engineer

    hace 3 semanas


    Tlahuac, México Linkeazi A tiempo completo

    **Vacante para la empresa Linkeazi en Benito Juárez, Ciudad de México**: **_Vusyon Intelligent Manufacturing Technology Co., Ltd. (MIHOYA)_**_ es una empresa privada de materiales de construcción de alta gama, Vusyon Sintered Stone, que se basa en el sólido mercado de consumo interno y el potencial de desarrollo, está posicionada para construir una...

  • Backend Engineer

    hace 7 días


    Tlahuac, México Thomson Reuters A tiempo completo

    Are you passionate about cutting edge technologies and generative AI? We are looking for a **Backend** Engineer** on the Engineering team to be the crucial bridge between our product and our clients. You’ll work with our Sales, Customer Success, and Product teams to enable our clients’ success from pre-sales through onboarding and integration with a new...