Technical Support Engineer

hace 3 semanas


Tlahuac, México Thomson Reuters A tiempo completo

We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities.

**About the Role**
As a Technical Support Engineer, you will:

- Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.
- Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.
- Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.
- Research, develop, and understand M365 solutions and how they impact employee experience.
- Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment.
- Work collaboratively with internal stakeholders to maximize functionality and user experience.
- Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.
- Participate in the life cycle management of the Microsoft 365 platform.

**About You**
You’re a fit for the role of Technical Support Engineer if you have:

- Bachelors or Associate's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent experience required.
- 3+ years progressive experience as a Microsoft 365 engineer in an enterprise environment.
- Expert knowledge of Microsoft 365 Platform including; Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps, OneDrive for Business, Yammer and Stream.
- In-depth knowledge of Microsoft 365 licensing, features, and policy management.
- Solid understanding of the Microsoft 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation.
- Possesses broad knowledge of Microsoft 365 technical architecture and the inter dependencies with enterprise services in Microsoft 365/Azure stack.
- Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance center, Microsoft Federation Integration with Microsoft 365, Azure and Identity Management.
- Implementation-level experience working with and supporting Office 365 in a mid to large organization.
- A combination of education and experience providing equivalent knowledge.
- Ability to visualize, articulate, and solve complex problems.
- High standard of organizational skills and strong attention to detail.
- Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.
- Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within them.
- Understands the importance of employee experience and its benefit to company performance.
- Ability to work in a global organization with insourced and outsourced team members.
- Ability to define specifications from user requirements.
- Experience with written materials to meet purpose and audience.
- Develops and maintains positive relationships with internal and external teams.
- Works cooperatively and collaboratively within a group.
- Must be an independent problem solver with troubleshooting, decision-making and analytical skills.

LI-AC1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We ha



  • Tlahuac, México Thomson Reuters A tiempo completo

    **Technical Support Engineer** ***We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a** Technical Support...


  • Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Tlahuac, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals. **Designation**:QA...


  • Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...


  • Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive...


  • Tlahuac, México Marco Marketing A tiempo completo

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Technical Sales Engineer - *Hybrid opportunity** **FUNCTION** Provide clients with sales advice and support on products and services. Possess strong multilingual communication skills to work in a multi discipline cross functional role....

  • Support Engineer

    hace 1 semana


    Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)


  • Tlahuac, México Ciena A tiempo completo

    **Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...


  • Tlahuac, México Ciena A tiempo completo

    **Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...


  • Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for offering comprehensive software services focused on proactive and reactive services for mission critical customers and for enhancing customer satisfaction by addressing their requirements, providing guidance, and resolving challenges within established procedures. The role monitors operational performance,...


  • Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Tlahuac, México SAE Soluciones Avanzadas en Electrónica A tiempo completo

    **About the role** - Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance. - Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system. - Providing excellent customer service to the company's clients. - Collaborating effectively as part of a team and maintaining positive...


  • Tlahuac, México SAE Soluciones Avanzadas en Electrónica A tiempo completo

    **About the role** - Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance. - Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system. - Providing excellent customer service to the company's clients. - Collaborating effectively as part of a team and maintaining positive...


  • Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Technical Support

    hace 4 semanas


    Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...

  • Technical Support

    hace 2 semanas


    Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...


  • Tlahuac, México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Tlahuac, México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Tlahuac, México Avanciers A tiempo completo

    Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client. Microsoft Dynamics Product Support Engineer Mexico City, Mexico fulltime **Key Responsibilities**: - Ability to take Technical/Functional leadership in one...