Ver más Contraer

Revenue Coordinator

hace 2 meses

Colonia Polanco, México Marriott International, Inc A tiempo completo

**Job Number** 23197630

**Job Category** Revenue Management

**Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

***

**CRITICAL TASKS**

Revenue Administrative Duties
- Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.
- Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
- Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.

Inventory Control
- Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.
- Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.
- Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.
- Monitor the compliance with and participation in Company promotions and eCommerce channels.

Computer Skills
- Use computer systems and software packages to input, access, modify, store, or output information.
- Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Accommodate and document special requests.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.

Physical Tasks
- Enter and locate work-related information using computers and/or point of sale s

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Project Coordinator

    hace 2 semanas

    Colonia Condesa, México dsm-firmenich A tiempo completo

    **Project Coordinator** **Mexico City** **Hybrid** Join the Consumer Fragrance world by stepping into a dynamic role as a Project Coordinator and become the strategic enabler for post sales implementation process. If you like to drive impactful initiatives, collaborate across divisions to manage client relationships, and leverage data to achieve ambitious...

  • Coordinator, Vip Desk

    hace 2 semanas

    Colonia Lomas de Chapultepec, México PREFERRED TRAVEL GROUP A tiempo completo

    **GENERAL SUMMARY** **ORGANIZATIONAL RELATIONSHIP** Under the general supervision of the Senior Manager, Customer Relations, the Coordinator, VIP Desk works with the Global VIP Desk Team, Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department. **DUTIES & RESPONSIBILITIES** A. Assist with Top...

  • Revenue Operations Coordinator

    hace 2 meses

    Colonia Lomas de Chapultepec, México Warner Bros. Discovery A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Revenue Operations Coordinator

    hace 5 días

    Colonia Lomas de Chapultepec, México Warner Bros. Discovery A tiempo completo

    _Every great story has a new beginning, and yours starts here.__ Welcome to Warner Bros. Discoverythe stuff dreams are made of._Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Revenue Operations Coordinator

    hace 10 horas

    Colonia Lomas de Chapultepec, México Warner Bros. Discovery A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Coordinator Group Sales

    hace 5 días

    Colonia Lomas de Chapultepec, México Wyndham Hotels & Resorts A tiempo completo

    Wyndham Hotels & Resorts is now seeking a Coordinator Group Sales to join our team at WHG Mexico in Ciudad de Mexico, N/A.Propósito:As a member of the global sales team, the Coordinator, Group Sales will support the Groups & Leisure Segment that reports to the Sr. Director. The Coordinator will play an instrumental role in assisting the team of Group...

  • Account Manager

    hace 3 semanas

    Colonia Polanco, México HH Global A tiempo completo

    **ACCOUNT MANAGER** The Account Manager will be responsible for strategically manage and develop client relationships. This person will oversee operations, procurement, production, and execution of the client’s strategy and projects and have direct accountability for client spend, financial and operational performance. The role will be focused on...

  • Account Manager

    hace 2 semanas

    Colonia Polanco, México HH Global A tiempo completo

    HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...

  • Controller Project Manager to Our Diagnostic

    hace 5 días

    Polanco, Ciudad de México Siemens Healthineers A tiempo completo

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...