Senior Analyst

hace 3 semanas

City, México Adenza A tiempo completo

Nasdaq recently acquired Adenza. Learn more

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Division Overview
IT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users. The Core Product and Core Development teams are responsible for maintaining and evolving the ControllerView data management and reporting platform. The Innovations team develops cutting-edge technology add-ons. The Cloud DevOps team develops and supports the Adenza award-winning RegCloud SaaS offering. Finally, the combined Corporate IT and Security teams ensure the availability of secure, dependable, and stable internal infrastructure.

Team and Role Overview
Nasdaq + Adenza is looking for a Systems Administrator for our corporate IT team in Mexico. This person will be working with a global team as well as the lead local IT member, responsible for all aspects of corporate IT. The primary focus will be on end-user support handling level 1 and 2 issues for our users. Exposure to all other aspects of IT, including LAN/WAN, cloud solutions, hosted VOIP, etc. Working with both end users, team members, and management to provide quality support and response to our user’s day-to-day IT needs. The Systems Administrator must be able to communicate well with user groups who have varying technical abilities.

**Responsibilities**:
Provide day-to-day end-user technical support for Adenza’s employees
Understanding of corporate networks, LAN/WAN infrastructure (Networking, wireless, VPN, security, etc)
Responsible for day-to-day uses of various cloud technologies to support and provision/de-provision users (O365, Hosted VOIP, Box, etc.)
Responsible for end-user support and management as related to the corporate environment (Windows and Mac toolsets, etc.)
Work with team on special projects to improve and upgrade infrastructure - Windows 10 upgrades, corporate standards, inventory, documentation, clean-up, etc
Ability to use ticketing systems (Jira) to track and manage end-user requests
Ability to track user hardware/laptop/software inventory
Ability to keep track of multiple tasks and follow up on users’ requests and support needs
Work with vendors to troubleshoot end-user issues
Understanding of when to escalate or ask for proper authorization and approval for requests
Other duties as assigned by management
Skills And Requirements
3+ years of experience in a Tech Support/Desktop Support role leveraging excellent communications and customer service skills to support an organization
OS knowledge - strong knowledge of Windows 7/8/10 and Mac OSX. Knowledge of Microsoft Windows Server 2008/2012r2, Linux: Red Hat/Centos, and VMWare ESXi 5/6 are all a plus
Hardware knowledge - strong knowledge in i386 laptop hardware mfg such as Lenovo and Apple MacBook hardware. Some knowledge of other corporate infrastructures such as basic server hardware, network switches, wireless infrastructure, corporate infrastructure, etc
Security/Networking knowledge - Knowledge of networking technologies (IP, DNS, DHCP, VOIP, Video Conferencing, AV platforms, etc.)
System/Application knowledge - Knowledge/experience in Office365, SharePoint Online, Box, Active Directory, Exchange, PowerShell, Windows systems/Microsoft knowledge, Single Sign On, Unified Communications, VMWare vCenter/vSphere or other virtualization capabilities, and other technologies as appropriate
More About Us

**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.

**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-JB1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutio

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