Accounts Receivable Delivery Manager

hace 2 semanas


Guadalajara, México Cognizant A tiempo completo

**Deputy General Mgr - P2P**

**Qualification**:
Post Graduate (preferably MBA)
** Responsibility**:
**Business/ Customer**:

- Deliver on Financial goals for the business
- Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
- Discuss operational issues and Critical to Quality (CTQ) delivery and.
- Attend customer calls and meetings, proactively flag issues and prevent surprises.
- Anticipate & plan for new business & get involved in hiring.
- Proactively identify opportunities for additional business with customer.
- Manage and resolve escalations and issues raised by customers.
- Prepare and report process performance metrics to stakeholders.
- Participate in management discussions (Governance discussion, Management forums with customer).
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
- Analyze customer feedback at desired intervals and initiate ways to improve the score.
- Identify opportunities for Growth & deliver on growth commitments (number of people).
- Identify key cost drivers and ensure they are optimized.
- Adopt best practices from other processes/ verticals etc.
- Share value addition and best practices across teams.

**Project / Process**:

- Ensure proper documentation and knowledge transfer as per project plan and schedule.
- Drive team to achieve process SLAs / metrics - productivity and quality targets within the established timelines.
- Initiate and deliver on process improvement projects to improve process efficiencies.
- Work with support functions to enable infrastructure support to team and ensure zero downtime.
- Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
- Resource utilization and scheduling of end to end work.
- Prepare for infrastructure and other growth related requirements.
- Plan for resources based on volume projection and current available head count and allocate responsibilities.
- Effective forward planning in terms of process delivery, people & client engagement.

**Knowledge Management**:

- Ensure strong and regular cross training programs within the project
- Responsible on documenting any change in process/metrics and work with internal teams to ensure the same is being addressed and closed.

**People/Team Management**:

- Provide guidance and mentorship to team
- Drive knowledge management and continuous up skilling of the team to achieve Best in Class Results.
- Conduct performance appraisals for team members.
- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
- Manage attrition through skip level meetings, planning interventions, engagement calendars.
- Participate in organizational initiatives such as recruitment drives, training programs etc.
- Deliver communication received from senior management to the team members though town halls, team meetings.
- Ensure Pyramid Optimization.
- Manpower Planning (Re)deployment.

**Must Have Skills**
- MS Excel
- Procure to Pay - Procurement

**Good To Have Skills**
- Speaking English
- Manufacturing Oper-Manlog

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Mar 07 2023

**About Cognizant



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