Customer Service Quality Assurance

hace 1 semana


Zapopan, México EA Ports Group A tiempo completo

Develop and implement quality assurance processes and procedures for our customer service team.
- Conduct regular audits of customer service representatives' performance and provide constructive feedback for improvement.
- Collaborate with the training department to identify training needs and develop training materials related to customer service quality.
- Analyze customer feedback and data to identify trends, areas of improvement, and best practices.
- Create and maintain reports on quality assurance metrics and key performance indicators (KPIs).
- Work closely with management to address customer service issues, escalations, and complaints promptly and effectively.
- Stay updated with industry best practices and standards to ensure continuous improvement in customer service quality.

Tipo de puesto: Tiempo completo, Por periodo de prueba
Duración del contrato: 3 meses

Salario: $14,000.00 - $20,000.00 al mes

Tipos de compensaciones:

- Bono de productividad
- Bono mensual

Lugar de trabajo: Empleo presencial


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