Customer Service Analyst-ii
hace 2 semanas
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Position Summary:
Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.
Supervisory Responsibilities:
N/A
Job Responsibilities:
Basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)
Assure Customer Demand integrity in the MRP system (SAP) to ensure full shipments to the Customers
Analyze Customer Demand to detect variations (Increases & Decreases)
Ensure customer shipments in order to meet delivery dates solicited.
Develop and implement initiatives to improve customer services.
Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers
Evaluate and prioritize customer inquiries to better serve the customers
Maintain relationships with other internal departments to improve business performance
Analyze customers issues so as to develop tools and processes to increase customer satisfaction
Establish multidisciplinary teams for continuous improvement.
Identify and implement improvements to increase efficiency of labor
Initiate actions to prevent the occurrence of any non-compliance related
Participates and provides support related with quality systems management, objectives, targets and programs.
Minimize premium freight services through the proper production planning processes.
Coordinate product changes to assure mínimal obsolescence.
Other activities assigned by Sr. Costumer Analyst.
Basic Qualifications:
Integrity.
Innovation.
Inclusion.
Teamwork & Respect.
Excellence.
Engineering, International Business, Finance or Administration Degree (recent graduated for Analyst)
1 year of related experience for Analyst, 1-3 years of related experience for Services.
Experience in the automotive industry preferably.
Ability to work under stressful conditions.
Knowledge of ISO / TS 16949 and ISO 14001.
English 80% (reading and writing that allow fluid presentations)
Preferred Qualifications:
Leadership.
Change Orientation.
Collaboration.
Judgment.
Result Driven.
Communication Skills (Oral and Written)
Initiative.
Analytical.
Problem solving skills.
Achievement oriented
SAP system
Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.
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