Global Product Owner, Salesforce

hace 6 meses

Monterrey, México Multi-Color Corporation A tiempo completo

**Build your Career with an Industry Leader**

Multi-Color Corporation and Fort Dearborn have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

Global Product Owner, Salesforce is responsible for system & business process analysis, data analysis, system support, system configuration and end-user training for systems and processes. This role is responsible for ensuring that Multi-Color achieves maximum value out of their investments in Salesforce Service Cloud. Responsible for building relationships with Global Customer Service & CS Leadership teams to provide enterprise-wide planning, project management, configuration, design, delivery, support and training services, as well as identify, prioritize, and deliver continuous improvement enhancements and strategic project objectives that meet the business needs.

**Responsibilities**:

- Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements. Utilize data & process analysis methods and tools to identify system and process improvement opportunities.
- Functional configuration and maintenance of assigned business systems to support new implementation project requirements and enhancements for changing operational and business needs. Create and maintain system, process, and end-user documentation. Ensure that project requirements, timeline, budget, and scope are being met.
- Conduct knowledge transfer and training of end-users, including sharing best practices.
- Development and maintenance of reports using MCC standard reporting technologies.
- Ensure all established policies, procedures and controls are enforced and followed.
- Model the Corporate Values (Integrity, Passion, Creativity, Perseverance and Achievement) and Principles.
- **Qualifications**:
Computer Skills:

- **Experienced (2 years or more) in IT with responsibilities for CRM or ERP system configuration and support preferably Salesforce***
- Advanced technical ability to manage and support Salesforce systems.
- Experience with (but not necessarily expert in) Microsoft Windows, Windows Server and Database Technology.
- Self-Directed - Ability to identify critical requirements and act accordingly; independently prioritize and manage day-to-day priorities.
- Logical - Advanced ability to analyze complex situations and develop solutions to those situations.
- Broad knowledge of printing industry business practices and processes.
- University degree, preferably in Information Technology.

**Diversity & Inclusion**

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MTYIND

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