Infrastructure Support

hace 2 semanas


Tlahuac, México EcoVadis A tiempo completo

**Company Description**:

- Work smart, have fun and make an impact_

**EcoVadis is the leading provider of business sustainability ratings.** Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page.

If you have questions about the company or open roles you can chat with an insider.

Our Corporate Development department spearheads strategic growth and transformation initiatives that bring together long-term economic success with improvement at scale in sustainable business practices.
- Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
- Support and train end users on solutions managed and maintained by the IT department.
- Manage the technical documentation where appropriate and propose improvements on same.
- Be the technical referral for desktop support and other information systems.
- Install, test and maintain corporate workstations and office peripherals.
- Troubleshoot system and network problems and solve hardware/software faults in line with guidelines and directives from the Network team.
- Patching network devices, workstations, and phones.
- Monitor WAN/LAN efficiency and take appropriate corrective actions.
- Ensure High-availability of office IT infrastructure.
- Assist in managing, monitoring and troubleshooting network systems including Firewalls and switches, under the supervision and direction of the Network team/
- Use the IdP solution based on guidelines of Authorizations teams.
- Manage and Coordinate inventory, stock and purchase of ICT equipment.
- Participate in infrastructure related projects.
- Propose enhancement to existing IT procedures.
- Reporting on infrastructure support and systems.
- Provide assistance for IT related projects.
- Assist internal and external teams for various audits, including Quality, Information Security and Cyber Security audits. Liaise with suppliers as part of operational tasks.

**Qualifications**
- Holder of a degree in Computer Science, Information Technology or equivalent.
- ITIL v4 Foundation
- At least 3 year work experience in IT Support environment
- Good knowledge and hands on experience of Operating systems including Windows 10 and macOS. Knowledge and hands-on experience of Linux and Android is a plus.
- Technical certifications like A+, Network+ and Security+ are a plus.
- Knowledge of cloud technologies like Azure, AWS, GCP.
- Proficiency in Google Workspace/GSuite products/Microsoft Office suite.
- Knowledge and understanding of KPIs and SLAs
- Excellent organization skills, ability to systematize and prioritize.
- Attentive focus on end-users and business goals, with ability to translate business needs into IT specifications.
- Strong communication skills - written and verbal.
- Fluency in English
- Ability to prioritize tasks and strong problem solving skills Versatile and multitasking.

**Additional Information** Location**: Remote from CDMX, Full time position, Permanent Contract

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing is full of talented professionals from various fields who all share a desire to change the world.

**What do we offer? **With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the Ability to work in an autonomous way and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), Optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a Philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.



  • Tlahuac, México ABB A tiempo completo

    **IS Infrastructure Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Tlahuac, México Cisco Systems A tiempo completo

    Infrastructure Support Engineer - Tier 2 Cisco are always looking to identify dedicated people. If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity, then please submit your details and CV or resume against this requisition...


  • Tlahuac, México Citi A tiempo completo

    Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and...

  • Support Lead

    hace 7 días


    Tlahuac, México Nissan A tiempo completo

    **General Description**: The Support Lead is tasked to lead production support of deployed automations. This role will own maintenance and support of deployed UiPath automation and the UiPath environment for Nissan Americas. **Key Responsibilities**: - ** Process Monitoring and Maintenance**:Monitor the performance of health of RPA bots and automated...

  • Infrastructure Analyst

    hace 1 semana


    Tlahuac, México Marriott International A tiempo completo

    **Job Summary**: Infrastructure Analyst will provide technical and functional support to CEC offices and Home Agents and will be responsible for assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance and repairs of all property-based computer systems, equipment, telephony, and peripheral...

  • Technical Support

    hace 4 semanas


    Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...

  • Technical Support

    hace 3 semanas


    Tlahuac, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...

  • Support Engineer

    hace 2 semanas


    Tlahuac, México Nissan A tiempo completo

    **General Description**: The Support Engineer is tasked with supporting day-to-day operations of the automation CoE for Nissan Americas. The role will primarily support automations to ensure stability of deployed projects. **Key Responsibilities**: 1. Technical Support. - Monitors incoming support tickets raised from business users or raised as a result...

  • Support Engineer

    hace 3 semanas


    Tlahuac, México SA technologies inc A tiempo completo

    **Support Engineer - Job Description About the Job Context.** - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. - They are deployed to various Flavors of Kubernetes. - This gives them a similar UI, working on similar concepts, with similar workflows. **L1 Support.** - We did not have the...

  • Support Engineer

    hace 2 meses


    Tlahuac, México SA technologies inc A tiempo completo

    **Support Engineer - Job Description About the Job Context.** - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. - They are deployed to various Flavors of Kubernetes. - This gives them a similar UI, working on similar concepts, with similar workflows. **L1 Support.** - We did not have the...


  • Tlahuac, México Coca-Cola A tiempo completo

    **Senior Manager Supply Chain Infrastructure Planning - Mexico** Why being part of Coca-Cola Latin America? We’re accelerating our momentum as the fastest growing large consumer goods company in Latin America. People are our focus when we’re collaborating with our diverse network of locally connected bottling partners, and when we’re returning every...


  • Tlahuac, México Coca-Cola A tiempo completo

    **Senior Manager Supply Chain Infrastructure Planning - Mexico** Why being part of Coca-Cola Latin America? We’re accelerating our momentum as the fastest growing large consumer goods company in Latin America. People are our focus when we’re collaborating with our diverse network of locally connected bottling partners, and when we’re returning every...

  • Team Leader, IT

    hace 3 semanas


    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    **Main responsibilities** Coordinate activities of Site Support teams and third-parties Understand and coordinate appropriate rollout of global projects within the region Act as local IT contact for the Global IT Service Desk and Global IT support areas Work closely with regional and global IT teams. Adopt and promote good practices aimed at the...


  • Tlahuac, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Infrastructure Consultant

    hace 3 semanas


    Tlahuac, México Capgemini A tiempo completo

    **RH: Valeria Colin** **Location**:Queretaro or Monterrey **Industry - Sector**:Kof **What you’ll do?** - Wiring, racking equipment, manipulating equipment to install or uninstall, monitoring hardware consoles. - Raising tickets with Service Now (no experience with service now needed). - Infrastructure support. **What you’ll bring**: - Experience as...


  • Tlahuac, México Coca-Cola A tiempo completo

    **Senior Manager Supply Chain Infrastructure Planning - Mexico** Why being part of Coca-Cola Latin America? We’re accelerating our momentum as the fastest growing large consumer goods company in Latin America. People are our focus when we’re collaborating with our diverse network of locally connected bottling partners, and when we’re returning every...


  • Tlahuac, México Citi A tiempo completo

    The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and...


  • Tlahuac, México JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Responsibilities**: - Develop, test, and debug automated tasks (Apps, Systems, Infrastructure) - Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. - Engage with tools and operations teams to address failure patterns and incidents in Infrastructure Components such as OS and...


  • Tlahuac, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Are you a network support expert with a passion for Azure technologies? Do you thrive in dynamic, collaborative environments? If so, we have an exciting opportunity for you! We're currently seeking a **Senior Network Support Engineer with Azure **to join our vibrant team. This role offers the chance to ensure the effective administration...

  • SAP Basis Jr Support

    hace 3 semanas


    Tlahuac, México DXC Technology A tiempo completo

    **SAP BASIS Jr Support - DXC Technology - This position is 100% remote in Mexico** Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the...