Service Support Specialist Jr
hace 6 meses
**Join our Team**:
**About this opportunity**:
Join us at Ericsson as a Service Support Specialist, where you will play an integral role in the coordination, management, and execution of proactive and reactive maintenance duties. Our aim is to continually provide services to our operators' customers on a seamless basis, always ensuring that our performance matches the expectations set by our Service Level Agreement (SLA).
**What you will do**:
- Co-ordinate and manage,'Customer Problem Management', 'Helpdesk' and 'Field Dispatch' service functions.
- Receive, resolve, and provide meaningful status on repair and/or restoration activity to customer care centers or directly to operators' customers.
- Act as a support function for all field activities, ensuring optimal utilization and productivity of field forces.
- Engage in proactive and comprehensive 'Customer Event Management'.
- Initiate 'Infrastructure Incident Management' and oversee 'Customer Incident Management'.
- Record, manage, and resolve 'Customer Problem Management' issues.
- Manage 'Work Order', creating and assigning orders as needed, and also following up to ensure timely completion.
- Oversee 'Spare Part Co-ordination', managing logistics, and updating work orders with spare part information.
**The skills you bring**:
- Incident management.
- Incident Management Support.
- Contact Centre (Business).
- MS TOP.
- Spare part handling.
- Work Order.
- Communication.
- Remote Site Access Control.
- 1st level Incident Management.
- ITIL Framework.
- Call Centers.
- Site Security.
-
Service Support Specialist I
hace 7 meses
Tlahuac, México Thermo Fisher Scientific A tiempo completo**Work Schedule** Other **Environmental Conditions** Office Are you looking for a unique opportunity to make a difference in the world? Join Thermo Fisher Scientific Inc. as a Service Support Specialist I and contribute to our mission of making the world healthier, cleaner, and safer. At Thermo Fisher Scientific, we are a team of 100,000+ colleagues who...
-
Service Support Specialist
hace 7 meses
Tlahuac, México Marsh A tiempo completoMarsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and...
-
Business System Support Specialist
hace 6 meses
Tlahuac, México Emerson A tiempo completoThe Lifecycle Services (LCS) Business System Support Specialist is responsible for the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This role will be instrumental in ensuring we meet our service level commitments by delivering accurate and...
-
Specialist, Agent Support
hace 7 meses
Tlahuac, México Western Union A tiempo completo**Specialist, Agent Support - Mexico DF** Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are...
-
Service Sales Support Specialist
hace 6 meses
Tlahuac, México ABB A tiempo completo**Service Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Service Sales Support Specialist
hace 6 meses
Tlahuac, México ABB A tiempo completo**Service Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Ops Support Specialist-2
hace 7 meses
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist
hace 7 meses
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Customer Service Specialist
hace 7 meses
Tlahuac, México Genesis Managment LLC A tiempo completo**¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...
-
Customer Service Specialist
hace 6 meses
Tlahuac, México Certu Systems A tiempo completo**Company Description** Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...
-
Ops Support Specialist 5
hace 6 meses
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Ops Support Specialist 5
hace 6 meses
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
IT Support Specialist
hace 6 meses
Tlahuac, México Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
Shared Service Specialist
hace 7 meses
Tlahuac, México Marsh A tiempo completoMarsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and...
-
Lcs Service Support Associate
hace 7 meses
Tlahuac, México Emerson A tiempo completoWith general direction, The Service Support Associate will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed. **Essential Job Functions / Responsibilities**: **Job Function** **Duties** - Operational Support & Coordination- Responsible for...
-
Ops Support Specialist-2
hace 6 meses
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Service Desk and Support Manager
hace 6 meses
Tlahuac, México PPG A tiempo completoAs a Service desk and support manager, you will form part of the Service Management track within the IT function. You will help support business-wide and IT objectives using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team...
-
Ops Support Specialist
hace 6 meses
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Client Success Specialist
hace 7 meses
Tlahuac, México PGLS A tiempo completo**Company Overview** Piedmont Global Language Solutions (PGLS) is a language service company that specializes in providing translation, localization, interpreting, and language training. Our mission is to advance the global mission and interests of our partner businesses and institutions by delivering comprehensive multilingual solutions to promote equity,...
-
Technical Support Specialist I
hace 7 meses
Tlahuac, México Mindbody A tiempo completoWe're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...