![Adenza](https://media.trabajo.org/img/noimg.jpg)
Senior Business Analyst, Cloud Support, Capital
hace 4 semanas
Calypso Technology and AxiomSL have combined forces under a new name: Adenza
Play
00:00
- 01:07
Mute
Enter fullscreen
Play
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
Our support team is the first-line support for our clients, playing a key role in acknowledging, understanding, and investigating any issues that may arise with regard to our solutions. The role while part of the support team will include taking sole responsibility for many aspects of this process and working as part of a team to ensure that each issue is treated with the care and attention required.
**Responsibilities**:
Provide expert-level functional support efficiently resolving the product issues via Salesforce, phone, or zoom including replication and analysis of issues in a mirrored support environment
Be the primary point of contact for client issue investigation and resolution. To work collaboratively with account management, product, and Professional Services teams to share customer insights that highlight areas of focus
Follow-up and provide updates to clients on outstanding issues. Manage and communicate progress on escalated issues that require product or development input ensuring timely delivery of solutions to meet client expectations.
Solely responsible for client JIRA project management and attendance at client issue-tracking meetings
Escalation to Tier1 and Tier 2 support where required to resolve issues
Generation of Management Information reports using JIRA, Confluence, and Excel tools
Lead on-site/remote client support sessions
Skills And Requirements
Bachelor’s in finance, Mathematics, Computer science, or equivalent field
Graduate with an analytical bachelor's or 5-9 years of first-line support experience
Oracle, Microsoft SQL Server knowledge and practical experience
Strong mathematical and analytical background.
Good oral and written communication skills are essential
Business reporting concepts
Ability to work with mínimal supervision, be a fast learner, self-motivated, team player, and collaborator with strong problem-solving skills
Previous finance industry experience
Experience using JIRA for issue tracking, reporting using the JIRA platform
More About Us
**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-JB1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
-
Mexico City Nuvit Service A tiempo completoThe role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...
-
Business Analyst, Support, Capital Markets
hace 2 semanas
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 01:07 Mute Enter fullscreen Play Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a...
-
Support Analyst Salesforce Commerce Cloud
hace 4 semanas
Mexico City VISEO A tiempo completoVISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach. Our customer success entity aims to help our customers in their Retail, Omnichannel, and e-commerce...
-
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 - 01:07 Mute Enter fullscreen Play Division Overview Customer Success is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a...
-
Senior Operations Analyst, Cloud Services, Capital
hace 4 semanas
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 - 01:07 Mute Enter fullscreen Play Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using...
-
Senior Business Analyst
hace 4 semanas
Mexico City GFT Technologies SE A tiempo completoWhat are we are looking for? Senior Business Analyst for Accounting functional area Responsabilities : • Gather and analyze business requirements related to Accounts Receivable. • Assess current AR processes and propose improvements. • Act as a liaison between business stakeholders and technical teams,...
-
Senior Director, Software Engineering
hace 3 semanas
Puebla City, México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Director, Software Engineering - MexicoCapital One is seeking an experienced software engineering leader, Senior Director, Software Engineering, to help us build and grow our Technology Site in Mexico City. Based in Mexico City, the Senior Director of Software Engineering will be...
-
Senior Director, Software Engineering
hace 3 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Director, Software Engineering - Mexico Capital One is seeking an experienced software engineering leader, Senior Director, Software Engineering, to help us build and grow our Technology Site in Mexico City. Based in Mexico City, the Senior Director of Software Engineering...
-
Senior Director, Software Engineering
hace 2 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Director, Software Engineering - Mexico Capital One is seeking an experienced software engineering leader, Senior Director, Software Engineering, to help us build and grow our Technology Site in Mexico City. Based in Mexico City, the Senior Director of Software Engineering will...
-
Senior Software Engineer, Fullstack
hace 3 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer, Fullstack WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer, Full S tack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced,...
-
Senior Software Engineer
hace 4 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers...
-
Senior Software Engineer
hace 4 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers...
-
Senior Software Engineer
hace 4 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...
-
Business Analyst, Support, Regulatory Solutions
hace 2 semanas
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 01:07 Mute Enter fullscreen Play **Division Overview**: Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services,...
-
Senior Financial Analyst
hace 3 días
Mexico City Orbia A tiempo completoOrbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance...
-
Senior Software Engineer
hace 1 semana
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers...
-
Senior Business Analyst
hace 4 semanas
Mexico City Stori Card - MX A tiempo completoAbout Stori Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico...
-
Senior Software Engineer
hace 4 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers...
-
Senior Software Engineer, Full Stack
hace 4 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer, Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...
-
Senior Software Engineer
hace 4 semanas
Mexico City Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer - Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...