![Adenza](https://media.trabajo.org/img/noimg.jpg)
Business Analyst, Support, Capital Markets
hace 5 días
Calypso Technology and Axiom SL have merged to form a new company, Adenza.
Play
00:00
01:07
Mute
Enter fullscreen
Play
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
As a Product Support Business Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso software. You would also provide advice on the configuration and use of Calypso and participate in the product enhancement request process. You will work with customers, partners, and internal groups including Engineering, Quality Assurance, Product Management, Customer Delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.
**Responsibilities**:
Work collaboratively with case creators (Customers, Partners, and Adenza Customer Delivery) to resolve product issues they reported.
Confirm submitted Product Support cases contain the information required to work starts
Understand, analyze, and replicate product issues
Provide known resolutions and/ or advice to Customers, Partners, and Adenza Customer Delivery
Request product fixes from Engineering
Test and deliver hotfixes
Participate in the creation of new tools or new processes to improve customer satisfaction or improve Customer Support effectiveness/efficiency
Ensure assigned Product Support cases are moving as quickly as possible through the Customer Support process flow and escalate issues to Customer Support Management when necessary
Mentor new Customer Support team members
Skills And Requirements
Bachelor or master’s degree in business / Finance field or equivalent
A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded) Expertise in other financial products like interest rate derivatives, foreign exchange and other derivatives is an added advantage
Basic Understanding of Collateral Management and margining
Basic Understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management and corporate actions
Business Analysis Skills with very strong Mathematical and Analytical Background
Professional working proficiency in English and Spanish is a must
Knowing Java is not mandatory but will be an added advantage
At least 3 - 5 years relevant, working experience within the banking/financial industry
Experience of working in a Software company and/or knowledge of Object-Oriented
Programming is a plus
More About Us
**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-PS1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional b
-
2024 Mexico Equities Sales
hace 1 mes
City, México Bank of America A tiempo completo**EQUITIES - SALES & TRADING ANALYST** Global Markets offers sales and trading services, including research, to institutional clients across fixed-income, credit, currency, and commodity and equity businesses. Global Markets product coverage includes securities and derivative products in both the primary and secondary markets. Global Markets provides...
-
Technical Analyst, Support, Capital Markets
hace 2 semanas
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 - 01:07 Mute Enter fullscreen Play Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using...
-
Technical Analyst, Support, Capital Markets
hace 5 días
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 01:07 Mute Enter fullscreen Play Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a...
-
Operations Analyst
hace 1 mes
Mexico City The World Bank A tiempo completoOperations Analyst Job #: req27665 Organization: IFC Sector: Financial Sector Grade: GE Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Mexico City,Mexico Required Language(s): English, Spanish Preferred Language(s): Closing Date: 6/5/2024 (MM/DD/YYYY) at 11:59pm UTC Description IFC — a member of the World Bank Group...
-
SAP Business Analyst
hace 2 meses
City, México Fair Pattern Inc. A tiempo completoRole: **Job Description**: As a SAP Business Analyst specializing in FICO, you will be responsible for analyzing, designing, implementing, and supporting SAP FICO solutions to meet the financial requirements of our organization. Your role will involve collaborating with cross-functional teams to optimize financial processes and ensure alignment with business...
-
SAP Business Analyst
hace 8 horas
City, México Fair Pattern Inc. A tiempo completoRole: **Job Description**: As a SAP Business Analyst specializing in FICO, you will be responsible for analyzing, designing, implementing, and supporting SAP FICO solutions to meet the financial requirements of our organization. Your role will involve collaborating with cross-functional teams to optimize financial processes and ensure alignment with business...
-
Senior Business Analyst, Cloud Support, Capital
hace 3 semanas
City, México Adenza A tiempo completoCalypso Technology and AxiomSL have combined forces under a new name: Adenza Play 00:00 - 01:07 Mute Enter fullscreen Play Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services,...
-
Abogado Capital Markets
hace 2 días
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Senior Counsel is a senior professional position responsible for accomplishing results through the management of a team or department in an effort to manage and direct day-to-day legal activities in coordination with the Legal team. The overall objective of this role is to provide legal support, advice and guidance across a broad range of practice areas....
-
Product Control Analyst
hace 1 mes
Mexico City HSBC A tiempo completoIf you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Analyst Product Control - Markets Treasury Role purpose: We are looking for a talented individual to join...
-
Business Analyst, Support, Regulatory Solutions
hace 5 días
City, México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza. Play 00:00 01:07 Mute Enter fullscreen Play **Division Overview**: Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services,...
-
Business Analyst
hace 2 semanas
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. As the...
-
Business Analyst
hace 1 semana
Mexico City Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Business Analyst.Requisitos:Business AnalystComo Business Analyst serás responsable de la gestión de incidencias productivas y desarrollo relacionados con pagos de tarjeta para una importante...
-
Privacy Business Analyst
hace 3 semanas
Mexico City Novo Nordisk AS A tiempo completoPosition for Novo Nordisk GBS Mexico Are you experienced in managing privacy systems and initiatives? Do you have a strong understanding of IT policies and solutions? We are looking for a Privacy Business Analyst to join our team in the Finance and Operations department at Novo Nordisk. If you are ready to make a difference in privacy matters and...
-
2024 Mexico Corporate Banking Analyst Program
hace 2 semanas
City, México Bank of America A tiempo completo1**2024 Mexico Corporate Banking Analyst** **About Bank of America** Our purpose as a firm is to make financial lives better, through the power of every connection. As a global leader in Corporate and Investment banking, we provide a full suite of financial products and services, from banking and investments to asset and risk management. Through our...
-
IT Business Analyst
hace 2 meses
Mexico City AVEVA A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...
-
IT Business Analyst
hace 4 semanas
Mexico City AVEVA A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...
-
Business Analyst
hace 2 meses
Mexico City Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Business AnalystRequisitos:Business AnalystComo Business Analyst trabajarás junto a una importante empresa multinacional de soluciones comerciales de consultoría y de servicios de...
-
Business Analyst
hace 3 semanas
Mexico City Azka IT Consulting A tiempo completoAZKAIT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento como Business AnalystRequisitos:Business AnalystComo Business Analyst trabajarás junto a una importante empresa multinacional de soluciones comerciales de consultoría y de servicios de...
-
Business Analyst
hace 4 días
Mexico City Thomson Reuters A tiempo completoBusiness Analyst As an employee at Thomson Reuters in Audit Technology, you will work on the market-leading for Cloud Audit Suite (CAS) platforms. CAS is the end-to-end solution used by our customers to manage accurate and efficient audit and assurance engagements. Our technology drives global markets and helps professionals around the world make...
-
Business Analyst, AOP
hace 2 días
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAnalytics Ops and Programs team in Hyderabad is looking for an innovative, hands-on and customer-obsessed Business Analyst. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once. Ideal candidate must be able to...