Gcp Infrastructure Team Manager

hace 7 meses


Monterrey, México U hi A tiempo completo

**Role**:GCP Infrastructure Team Manager**

MANDATORY TECHNOLOGIES
-----------------
- Knowledge on Infrastructure services in GCP IaaS Services & GCP Products or related cloud platforms.
- Experience in Troubleshooting and supporting GCP Infrastructure services - GCP Compute, Kubernetes Engine and other Infra components and other environment builds
- Basic Experience in Any standard webserver and related framework
- Understanding of Object Oriented JavaScript and related frameworks, Type Script, HTML5, CSS Frameworks.
- Good Understanding and cording experience in Algorithms & Data Structures.
- Should have understanding of System Design / scaling.
- Should have experience in testing Applications.
- Should have understanding on Networking Protocols and trouble shooting.

MAIN EXPERIENCE REQUIRED
-------------------
- Degree in IT / Computer Science / related discipline with 8+ years of experience in IT industry as a Support Engineer with Infrastructure experience.
- +3 years of Basic Experience in supporting RESTFULL Web API’s using Java and Python core framework.
- Experience in Unix/Linux platform, command line and shell scripting
- Experience in enterprise level Product Support experience.

MANDATORY SKILLS / REQUIREMENTS
--------------------------
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills in English
- Strong attention to detail and outstanding analytical and Problem-solving skills.

HIRING TYPE
------
- Employee

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
--------------------------------------
- Familiarity with GCP IaaS Services & GCP Products
- Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
- Google Cloud certification (GCP) is preferred

***:

- REMARKS SECTION *
***
PROJECT ACTIVITIES AND RESPONSIBILITIES
----------------------------------
- Own and monitor the performance and calibration on team members
- Frequent 1:1s with team members to solicit feedback on process inefficiencies or team-related issues
- Deliver performance reviews to team members
- Own and create performance improvement plans
- Communicate vision and strategic vision changes
- Track case handling and time management
- Review and improve case handling flow
- Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with the client
- Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity -- and share the initiatives and results with the client
- Manage the performance and career development of the technical support team
- Manage responsive relationship with the client to build productive, retention-oriented team culture
- Report weekly according to the KPI performance code calls
- Own, prepare content, and present reporting for WBR/MBR/QBR
- Handle all agent scheduling

Tipo de puesto: Tiempo completo

Salario: $47,000.00 - $78,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Consideraciones ante el COVID-19:
Uso de mascarillas y desinfección de áreas de trabajo.

Idioma:

- Inglés (Obligatorio)

Licencia/Certificación:

- Sistemas Computacionales o equivalente (Obligatorio)

Lugar de trabajo: Hybrid remote en 64650, Monterrey, N. L.



  • Monterrey, México Connectingology A tiempo completo

    Description - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. **Requirements**: +3 years of experience in IT Google Cloud Experience (+6 months) - Knowledge on Infrastructure...


  • Monterrey, Nuevo León, México Vivo Healthstaff A tiempo completo

    Job Title: Cloud Infrastructure ArchitectAbout Vivo Healthstaff:Vivo Healthstaff is a dynamic and innovative healthcare provider, dedicated to delivering exceptional patient care. We strive for excellence in our services, fostering a collaborative work environment that encourages growth and development.Salary:$120,000 - $180,000 per annumJob Description:We...


  • Monterrey, Nuevo León, México Neoris A tiempo completo

    OverviewNEORIS, a leading digital accelerator, offers a dynamic work environment where innovation and continuous learning thrive. With over 20 years of experience as Digital Partners to top companies worldwide, we cultivate high-value solutions for our clients.We are currently seeking an IT Infrastructure Project Manager Jr. to join our team.


  • Monterrey, México Connectingology A tiempo completo

    Description - Assist and respond consults from other Technical Support Representatives through existing systems and tools. - Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis. - Reactively file issue reports to Product Engineering team, build documentation, procedures, document...


  • Monterrey, México HAYS A tiempo completo

    IT Infrastructure Manager - LATAM The client is a global supply chain company that provides cold chain solutions through warehouses in the region's major urban centers and key ports, to meet the growing demands of customers in regional and global trade. We’re looking for an IT Manager with a focus on Cybersecurity and Process Management to be part of the...


  • Monterrey, México Vivo HealthStaff A tiempo completo

    Job Title: DevOps & Infrastructure Engineer **Job Type**: Full-Time About Us: **Job Description**: **Responsibilities**: - Design and implement scalable, secure, and highly available cloud infrastructure across AWS, GCP, and Azure. - Automate infrastructure provisioning and deployment processes using Terraform, Helm, and other IaC tools. - Manage and...


  • Monterrey, México Connectingology A tiempo completo

    Description - Own and create performance improvement plans. - Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with the client. - Manage the performance and career development of the technical support team. **Scheduled 8am - 8 pm (Shifts)** **Requirements**: Solid experience in...

  • Big Data + Gcp

    hace 6 días


    Monterrey, México Tata Consultancy Services A tiempo completo

    We are seeking new talent! Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered...


  • Monterrey, Nuevo León, México Nemak A tiempo completo

    Job SummaryWe are seeking an experienced Facilities and Infrastructure Manager to lead our team in creating and maintaining a world-class work environment at Nemak. This is a key role that requires a strong focus on infrastructure, facilities management, and supplier relations.


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka It Consulting is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your expertise as an IT Network Infrastructure Manager. This role involves leading a team of IT engineers to deliver network services within specified SLAs.**Key Responsibilities:**Manage a team of IT engineers...


  • Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    British American Tobacco is a global leader in the tobacco industry, committed to creating A Better Tomorrow. As we continue to evolve and innovate, we are seeking a skilled Network Infrastructure Service Manager to join our team.Estimated salary: $120,000 - $180,000 per year, depending on experience.About the RoleThis role will be responsible for...

  • Gcp Networking Lead

    hace 5 días


    Monterrey, México Connectingology A tiempo completo

    Description - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. **Requirements**: +3 years of experience in IT Google Cloud Experience (+6 months) - Experience in Troubleshooting and...


  • Monterrey, México Celestica A tiempo completo

    Req ID: 118746 Remote Position: No Region: Americas Country: Mexico State/Province: Nuevo Leon City: Monterrey **General Overview**: Functional Area: Information Technology (ITM) Career Stream: IT Infrastructure (INFR) Role: Manager (MG1) Job Title: Manager, IT Infrastructure 1 Job Code: MG1-ITM-INFR Job Level: Level 09 Direct/Indirect Indicator:...


  • Monterrey, Nuevo León, México Aecom A tiempo completo

    At AECOM, we're driving innovation in the world's most complex infrastructure projects. As a Structural Infrastructure Project Manager, you'll lead high-profile teams to deliver groundbreaking solutions that transform communities and shape the future.We're looking for an experienced professional with a proven track record in managing large-scale...


  • Monterrey, México Aptiv plc A tiempo completo

    **Engineering Team Manager** **SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.** **Aptiv delivers a full range of advanced connection solutions to make vehicles safer, greener and more connected with innovations in high voltage, data connectivity, electrical centers, safety-critical connectors and much more. **:**At Aptiv, we understand the full electrical...

  • Team Manager

    hace 1 semana


    Monterrey, México Sutherland A tiempo completo

    At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a **Team Manager** who will lead, develop and motivate a high-performance team of support professionals. If you believe you have...


  • Monterrey, Nuevo León, México Dataart A tiempo completo

    **About Dataart**Dataart is a forward-thinking company that strives to push the boundaries of innovation and technology. Our team of experts works together to create cutting-edge solutions that drive real results.Salary: The estimated annual salary for this position is $120,000 - $180,000 depending on experience.About the Role:We are seeking an experienced...

  • Cloud Data Engineer

    hace 1 mes


    Monterrey, Nuevo León, México Dataart A tiempo completo

    About the RoleAs a Cloud Data Engineer, you will play a key role in developing and maintaining scalable infrastructure for our data products. If you have experience with Python, UNIX/LINUX environments, CI/CD pipelines, Docker, GIT, and cloud services (preferably GCP), we want to hear from you.


  • Monterrey, México DataArt A tiempo completo

    Project overview: Engineering leadership personnel who can communicate and execute standard engineering processes. Individuals that feel accountable to their commitments and the results of what they build and that are willing to raise concerns and collaborate on processes and solutions - Position overview: The App Engineering organization covers the...


  • Monterrey, México DataArt A tiempo completo

    Project overview: The Advanced Analytics management is a transformational team within our client whose objective is to generate measurable value that lasts over time across all areas of the company. To achieve this, custom data products are created based on analytical models, mostly from ML but being able to use a broader spectrum of techniques; either by...