Senior Representative, Customer Contact Center

hace 1 semana


Apodaca, México Whirlpool Corporation A tiempo completo

**Requisition ID**: 53168

Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2021, the company reported approximately $22 billion in annual sales, 69,000 employees and 54 manufacturing and technology research centers.

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.

**The team you will be a part of**:

- The Customer Contact Center team manages the Trade Relations area, which may include telephone, correspondence, and/or research functions to ensure smooth and effective delivery of services using independent judgment and discretion.

**This role in summary**:
Senior Representative Customer CC -Antención Especializada

**Your responsibilities will include**:
1 Análisis de servicios abiertos
2 Llamadas de seguimiento con cliente final.
3. Negociacion y gestion interna con las areas involucradas
4 Negociación de acuerdo a política interna PEX con cliente fina
5 Soporte a la operación
6 Analisis de data

**Minimum requirements**:
Call Center

Telemarketing

Administativo

Analisis y reporteo

**Preferred skills and experiences**:
Analisis

Atención a cliente

Manejo de conflicto

1-3 años de experiência

**Additional information**:
Process Oriented
Communication skills
Excell
Power Point
Word
SAP
Facilidad de palabra y habilidades de negociación
Enfoque a resultados
Trabajo bajo presión
Trabajo en equipo
Generar confianza

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.



  • Apodaca, México Motion Industries (MOT) A tiempo completo

    **SUMMARY**: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships...


  • Apodaca, México Motion Industries (MOT) A tiempo completo

    **SUMMARY**: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships...


  • Apodaca, México Genuine Parts Company A tiempo completo

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships...


  • Ciudad Apodaca, Nuevo León, México Genuine Parts Company A tiempo completo

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...


  • Apodaca, México ABB A tiempo completo

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Apodaca, México Optimas OE Solutions, LLC A tiempo completo

    **Customer Service Representative** **About Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This...


  • Apodaca, México ABB A tiempo completo

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Apodaca, México Genuine Parts Company A tiempo completo

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone,...


  • Apodaca, México Genuine Parts Company A tiempo completo

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone,...


  • Apodaca, México Motion Industries (MOT) A tiempo completo

    **SUMMARY**: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). **JOB DUTIES**: - Influences Motion Industries' gross...


  • Apodaca, México Motion Industries (MOT) A tiempo completo

    **SUMMARY**: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). **JOB DUTIES**: - Influences Motion Industries' gross...

  • Asesor de Call Center

    hace 2 semanas


    Apodaca, México CONTACT CENTER A tiempo completo

    **Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **POSIBILILIDAD DEHOME OFFICE A PARTIR DEL 4TO MES** **Grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento servicio de Izzi - Bono en vales de...


  • Apodaca, México Human Quality A tiempo completo

    Empresa de Manufactura Solicita: Customer Service Representative Ubicación: Apodaca, N.L. **Requisitos**: - Profesionista: Ingeniería Industrial, Lic Administración, Relaciones Int, afin - Al menos un año de experiência en customer service en empresas de manufactura - Inglés intermedio - Comunicación escrita y conversación básica. Tipo de...


  • Apodaca, México Dana de Mexico Corporacion A tiempo completo

    Dana de México Corporación Solicita**:Customer service representative** Funciones: - Asegurar la satisfacción del Cliente - Informar los requerimientos de los clientes a toda la organización - Coordinar las actividades relacionadas con el cumplimiento de requerimientos de Clientes - Mantener informado al Cliente sobre el estatus de sus...


  • Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline: Feb 28, 2023- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Working hours: 48- Employment type: RegularGrundfos is seeking an experienced Customer Service (CSSC) Senior Front Line Representative to join its CSSC Commercial Building Services team. **What is the job about?** - Provide primary support for both day-to-day...


  • Apodaca, México Dana de Mexico Corporacion A tiempo completo

    Dana de México Corporación Solicita**:Customer service representative** Funciones: - Asegurar la satisfacción del Cliente - Informar los requerimientos de los clientes a toda la organización - Coordinar las actividades relacionadas con el cumplimiento de requerimientos de Clientes - Mantener informado al Cliente sobre el estatus de sus...


  • Ciudad Apodaca, Nuevo León, México Motion A tiempo completo

    SUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES: Influences Motion Industries' gross profit through...


  • Ciudad Apodaca, Nuevo León, México Optimas OE Solutions, LLC A tiempo completo

    Customer Service RepresentativeAbout Optimas:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to...


  • Apodaca, México Dana de Mexico Corporacion A tiempo completo

    Dana de México Corporación Solicita**:Customer service representative** Funciones: - Asegurar la satisfacción del Cliente - Informar los requerimientos de los clientes a toda la organización - Coordinar las actividades relacionadas con el cumplimiento de requerimientos de Clientes - Mantener informado al Cliente sobre el estatus de sus...


  • Apodaca, México Grundfos A tiempo completo

    _Grundfos is seeking an experienced CSSC Front Line Representative to join its CSSC Industry LATAM team. The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc._ **What is the job about?** **Your...