Operations Supervisor

hace 7 meses

Guanajuato, México Rapido Solutions Group A tiempo completo

At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively.

**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.

We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.

At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.

**What will you be doing?**
- HR Incidences Reports and PIPs.
- Review your direct report's time sheets.
- Register any changes in your direct report's employment conditions in our HRIS.
- Direct Report's daily supervision and guidance.
- Weekly KPI's tracking. Identify low performers and relevant trends from the previous period.
- Ensure that all employees understand any new processes provided by the client stakeholders or Rapido.

**Why do our employees choose us?**
- **Pay & Perks**: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.
- **Great Environment**:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- **Work-Life Balance**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.
- **+Plus**:amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.

**Requirements**:
**Who you are**:

- 1+ years of experience as a Supervisor in a BPO environment.
- B2+ English level.
- Experience providing coaching, feedback, and personalized follow-up.

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