Professional Services Consultant

hace 2 semanas

Guadalajara, México Drift A tiempo completo

**About Drift**:
**About the role/ About the team**:
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Consulting Team is to ensure our customers launch Drift optimally, adopt it into their organization, and achieve the results and value they want in partnership with the Professional Services team and Drift as a whole. We are currently looking to grow our team of Professional Services Consultants to support the client onboarding process and deliver ongoing optimization engagements to ensure customers realize the full potential of their Drift investment.

**What you’ll be doing on the team**:

- Support the onboarding of new Drift customers to deploy their Revenue Acceleration strategy including configuration, coaching, go-live support, and optimization.
- Partner closely with our Customer Success Managers to solidify and implement client deployment strategy based on customer goals and important metrics.
- Monitor new customer performance and address any open issues to ensure timely resolution and phenomenal customer experience.
- Work directly with customers and partners to build and optimize Drift chat workflows, copy, and configuration for customers with a paid professional services package.
- Partner with customers and other team members to understand the language they use to market and sell their product, and adopt and evolve this messaging for use in Drift chat workflows.
- Develop a proven understanding of your customer’s marketing and sales tech stack, including the information that flows through it (e.g., pushed into and pulled out of Drift) to drive accurate attribution.
- Work closely with your peers and product team to influence new product features and functionality based on customer feedback.

**In one month you'll**:

- Attend comprehensive organization training and learn the Drift story, our leadership principles, how we communicate and do work, as well as our goals for the future.
- Experience in-depth product training, including learning how to use the product for your own business.
- Gain a detailed understanding of the customer lifecycle, with emphasis on post-sale onboarding and success processes.
- Have 1:1 meetings with your manager and meet with other key players within professional services and the customer team.
- Shadow colleagues and learn what it takes to make Drift Customers successful.
- Deliver customer onboarding and playbook optimization calls.
- Be fully responsible for your very own portfolio of customers and for running calls independently

**By month 3 you'll**:

- Continue to master your knowledge of the Drift product, have a deep understanding of Conversational Marketing, Conversational Sales, Conversational Services and become a bot-building authority.
- Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process.
- Work with your customers daily, delivering value and helping them achieve their goals.
- Should be meeting your business goals and customer KPIs.

**By month 6 you'll**:

- Consistently deliver value to customers through building and optimizing playbooks.
- Master conversational marketing, sales, and services best practices.
- Consistently meet or exceed your professional services goals.
- Support complex paid services engagements for our customers.
- Work with your manager to identify a plan for continued growth.
- Bring your thinking, strategy, and ideas to the team to advance our creative culture and vision for the future.

**About you and what type of skills you’ll need**:

- 3-4 years experience in Consulting, Onboarding, Implementation or Customer Success (MarTech preferred)
- Hands on experience with Marketing Platforms (e.g., HubSpot/Salesforce/Outreach)
- Proven knowledge of demand generation funnels and tactics used at each stage within the funnel.
- Energetic and concise video conferencing expertise, excellent listening skills, strong writing skills
- Must be fluent in Spanish and English, (i.e. able to speak, read, and write in both Spanish and English). There will also be a written assessment involved.
- Ability to work across multiple teams, including marketing, sales, IT and operations
- Quick learner, always looking to embrace and master new technologies
- Ability to prioritize, multitask and organize workload
- **Bonus**: Certified in Conversational Marketing
- **Bonus**:Experience with a company practicing account-based marketing
- **Bonus**: Experience with Drift or other chat-based solutions

**Drift is committed to being an equal opportunity employer.**

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success.

  • Compensation/benefits Services Professional

    hace 1 semana

    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    The Compensation/Benefits Services Professional will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services. Key Deliverables -...

  • SAP MM Consultant

    Encontrado en: beBee S MX - hace 4 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 277481  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP MM Consultant to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). SAP MM...

  • Global Mobility Services Professional

    hace 2 días

    Guadalajara, México Ingredion A tiempo completo

    Key Deliverables- Conduct the initiation, extension, and completion of international assignments, permanent transfers and domestic relocations.- Manage global mobility data reporting.- Prepare relocation estimates, administer relocation agreements, and coordinate with internal and external partners to ensure an efficient and smooth experience.- Constantly...

  • SAP SD Consultant

    Encontrado en: beBee S MX - hace 4 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 277479  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP SD Consultant to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). SAP SD...

  • SAP SD Consultant

    Encontrado en: beBee S MX - hace 4 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 277477  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP SD Consultant to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). SAP SD...

  • Sr. SAP SD Consultant

    hace 4 días

    Guadalajara, México Tech Mahindra A tiempo completo

    **Who is DigitalOnUs?** DigitalOnUs, is global SAP Cloud Application partner providing range of services - Application support and maintenance, Upgrade, Rollout, Testing to SAP customers. We currently serve 650+ SAP customers globally via our Delivery centers in Mexico and India via. dedicated 75+ SAP Consultant team. These consultants are multi-skilled...

  • SAP PP and QM Consultant

    Encontrado en: beBee S MX - hace 4 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 277482  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP PP and QM Consultant to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). SAP...

  • Senior SAP SD and CRM Consultant

    Encontrado en: beBee S MX - hace 3 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 277471  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior SAP SD and CRM Consultant to join our team in Guadalajara, Jalisco (MX-JAL), Mexico...

  • Senior Sailpoint Consultant

    hace 23 horas

    Guadalajara, México Nearshore Cyber A tiempo completo

    Senior Sailpoint Consultant **Location**: Anywhere in Mexico (Remote/Work-from-Home) We are seeking an experienced and skilled Senior Sailpoint Consultant to join our team. As a Senior Sailpoint Consultant, you will be responsible for providing expert advisory and implementation services for Sailpoint IdentityIQ solutions. This is a senior-level role for...

  • Recruitment Consultant

    hace 1 semana

    Guadalajara, México QX A tiempo completo

    **Job Detail**: - Job Location : Guadalajara_Mexico- - Experience : 2 years- - Department : QX Recruitment Process Outsourcing- Recruitment Consultant- Key Responsibilities- Build strong relationships with your clients to understand their plans and objectives. - Continue to attract talent by using job boards and various social media platforms. - Build an...

  • Compensation and Benefits Services Professional

    Encontrado en: Talent MX C2 - hace 2 semanas

    Guadalajara, México Ingredion Brasil Ingredientes Industriais Ltda. A tiempo completo

    The Compensation and Benefits Services Professional, Brazil will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services. Key...

  • Compensation and Benefits Services Professional

    Encontrado en: beBee S MX - hace 2 semanas

    Guadalajara, México Ingredion A tiempo completo

    The Compensation and Benefits Services Professional, Brazil will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services. Key...

  • Total Rewards Services Professional

    Encontrado en: beBee S MX - hace 2 semanas

    Guadalajara, México Ingredion A tiempo completo

    Location: Guadalajara, Jal. México Reports to Leader, Total Rewards Services (SSC) Grade: E Temporary : Maternity Leave Key Deliverables • Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the...

  • Project Manager

    hace 2 días

    Guadalajara, México Sidel A tiempo completo

    The Project Manager Services acts as the local technical Project Manager to manage and execute all Services project activities with a focus on equipment improvements (options, upgrades) as well as equipment and line conversions linked to new primary, secondary and tertiary packaging **Your Mission**: **Main Responsibilities**: - Translate customer needs,...

  • Netsuite Techno-functional Consultant

    hace 2 días

    Guadalajara, México Dataflix A tiempo completo

    We are seeking a skilled and experienced NetSuite Techno-Functional Consultant to join our team. As a NetSuite Techno-Functional Consultant, you will play a key role in implementing and optimizing NetSuite solutions to meet the business needs of our clients. You will leverage your technical expertise and functional knowledge to design, customize, and...

  • Software Engineering Cloud Fullstack Developer Professional Multiple Cities

    Encontrado en: Jooble MX O C2 - hace 6 días

    Guadalajara, Jal., México IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and...

  • SAP MM Consultant

    Encontrado en: beBee S MX - hace 3 semanas

    Guadalajara, México NTT Data A tiempo completo

    Date: Apr 5, 2024 Location: Guadalajara, JAL, MX #job-location.job-location-inline { display: inline; } Company: NTT DATA Services Req ID: 277481 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

  • SAP Mm Consultant

    hace 1 semana

    Guadalajara, México Bosch Group A tiempo completo

    Company Description **Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...

  • SAP Fico Consultant

    hace 1 semana

    Guadalajara, México Bosch Group A tiempo completo

    Company Description **Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...

  • Administrative Support Consultant Internship

    hace 2 días

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Administrative Support Consultant Internship This role has been designated as ‘Office’, which means you will primarily work from an HPE office. **Job Description**: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on...