Remote Technical Support Engineer

hace 2 semanas


Iztapalapa, México Buhler S.A. de C.V A tiempo completo

Provide troubleshooting and resolution of software and hardware issues reported by customers
- Complete task management in ticketing system/service cloud and initiate quality notification process
- Work according to a schedule in shifts and be flexible to work on weeknights and weekends on a rotating basis
- Proactively support customers based on data analytic dashboards, system notifications and early warnings from IoT
- Arrange services with Buhler Service Group to repair or replace defective products
- Other duties as assigned

**Salary**: $18,000.00 - $26,304.82 per month

**Language**:

- Advance English (required)

Work Location: Hybrid remote in 50071, Santa Ana Tlapaltitlán, Méx.

Expected Start Date: 15/05/2024



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