Technical Support Engineer

hace 2 semanas


Iztapalapa, México Samsara A tiempo completo

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**Recent awards we've won include**:
Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas' Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

**About the role**:
Samsara is looking for an experienced **Technical Support Engineer** to provide world-class hardware and software support experience to our customers. You will be a part of our **Tier 2 support team **within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.

**This role will require you to work from our Mexico City office as needed to handle support escalations. You must reside within a 1.5 hour commuting distance from the office.**
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- Click here_ to learn about what we value at Samsara._

**In this role, you will**:

- **Product Expertise**: Become an expert on Samsara's product portfolio of complete Internet of Things ("IoT") solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
- **Technical Troubleshooting**: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
- **Responsiveness & Resolution**: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
- **Documentation**: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
- **Partnerships**: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
- **Feedback Loop**: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
- **Team Player**: Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

**Minimum requirements for the role**:

- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Technical know-how - you're comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Excellent custome



  • Iztapalapa, México Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Iztapalapa, México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Minimum of 6+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field. Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig,...


  • Iztapalapa, México Buhler S.A. de C.V A tiempo completo

    Provide troubleshooting and resolution of software and hardware issues reported by customers - Complete task management in ticketing system/service cloud and initiate quality notification process - Work according to a schedule in shifts and be flexible to work on weeknights and weekends on a rotating basis - Proactively support customers based on data...

  • Electrical Test Engineer

    hace 3 semanas


    Iztapalapa, Ciudad de México Schneider Electric A tiempo completo

    Electronic Test EngineerPlease note that this position is temporary and is expected to last for 1 year. However, there may be opportunities for extension based on business needs and performanceGeneral Description Ensure the correct functionality of the Automatic Test Equipment Propose projects/ ideas for improvement the equipment Manage the corrective and...

  • Data Center Engineer

    hace 4 semanas


    Iztapalapa, México Rhumit A tiempo completo

    **Data Center Engineer** **Requisitos** - Más de 4 años de experiência **Oferta**: - Prestaciones: De Ley - Horario: L-V de 8:00am a 05:00pm **Skill Indispensables**: We have an opening for a Data Center Engineer to provide data center technical support for networks and systems in the areas of data center hardware installation, configuration...


  • Iztapalapa, México Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. Processing Liquid Food Solutions is responsible for development and manufacturing of...


  • Iztapalapa, México Upwork A tiempo completo

    **Company Description** **About Upwork**: Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology. **About the Role**: Upwork's Management Services team is seeking to add a...


  • Iztapalapa, México Aleph Holding A tiempo completo

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....


  • Iztapalapa, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Technical Writer at...


  • Iztapalapa, México XOE A tiempo completo

    **Position Summary**: Designer for automotive fluid transportation assemblies and components used in coolant and air conditioning Thermal Systems. - At least 5 years of experience in the automotive industry - Solid know-how in product design - English proficiency **Main Tasks**: - 1. Internal and external interface for product design topics. - 2....

  • IT Technical Support

    hace 4 semanas


    Iztapalapa, México EF SA DE CV A tiempo completo

    Empresa líder en el sector de fragancias y aromas, con una amplia trayectoria en el mercado mexicano. Valoramos la innovación, la excelencia y el compromiso con la calidad en todos nuestros productos y servicios. Ofrecemos un ambiente de trabajo dinámico y colaborativo, donde cada empleado tiene la oportunidad de crecer y desarrollarse profesionalmente....

  • Bos Integration Engineer

    hace 4 semanas


    Iztapalapa, México Ericsson A tiempo completo

    **Join our Team**: **About this opportunity**: Join Ericsson as an Integration Engineer, an integral role where you will have the opportunity to manage and implement integration services. This role involves executing test cases to verify the flow and function of an integrated system. Heightened attention towards group directives, legal, and financial...


  • Iztapalapa, México Financiera Global A tiempo completo

    Importante Empresa de Tecnología Solicita Ingeniero de Soporte Técnico CCTV ( Inglés intermedio) Principales requisitos/responsabilidades: - Formación Técnica, recien egresados de carreras técnicas o o Ingenierias en el sector de IT - Habilidades técnicas y conocimientos - Conocimientos de CCTV deseados pero no requeridos - Inglés Intermedio:...

  • Bilingual Support Analyst

    hace 4 semanas


    Iztapalapa, México Odoo, Inc. A tiempo completo

    In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!! **About the...

  • Ops Support/research

    hace 4 semanas


    Iztapalapa, México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Support

    hace 7 días


    Iztapalapa, México HUBTEK A tiempo completo

    **Schedule**: Monday to Friday from 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m., following the American Calendar. - Offer timely solutions to customer inquiries, technical issues, and general feedback. - Solve inconveniences related to cargo and transportation issues. - Oversee the drivers' check-in process, optimizing...

  • Neural Network Engineer

    hace 4 semanas


    Iztapalapa, México Wolfram A tiempo completo

    Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is seeking a self-motivated and proactive Neural Network Engineer to join its Algorithms R&D team. This intern will work with the Sound & Vision team to help with massive open online course (MOOC) content creation. This is a temporary position. **Responsibilities** - Working with...


  • Iztapalapa, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Data Scientist / Data...

  • Software Engineer

    hace 4 semanas


    Iztapalapa, México Microsoft A tiempo completo

    Are you excited about the possibility of working on a brand-new product for Microsoft? Are you fascinated by software which helps millions of people connect, work and live their lives? Are you driven to help others achieve more? So are we, the Places Reserve team. Microsoft Places is building the future of hybrid work by helping teams figure out when, where...

  • Data Engineer

    hace 6 días


    Iztapalapa, México Getinge A tiempo completo

    **Data Engineer** **Colonia Napoles, Mexico** **At Getinge we have the passion to perform** Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science...