Telemarketing Team Lead

hace 7 meses

Merida, México WorldStrides A tiempo completo

**Job Title: Telemarketing Team Lead**

Job Overview: We are seeking a motivated and experienced individual to join our team as a Telemarketing Team Lead. The primary responsibility of this role is to oversee and manage a team of Telemarketing Specialists who are responsible for outreach to mentors and maintaining relationships with them. The Team Lead will provide guidance, support, and mentorship to the team members, ensuring they meet their goals and deliver high-quality results.

**Key Responsibilities**:

- Supervise and manage a team of Telemarketing Specialists, including providing training, coaching, and performance feedback.
- Develop and implement strategies to optimize outreach efforts and improve the effectiveness of the telemarketing team.
- Set clear goals and targets for the team members and monitor their progress towards achieving them.
- Coordinate with other departments, such as Marketing and Program Management, to ensure alignment of telemarketing efforts with organizational objectives.
- Conduct regular team meetings to review progress, discuss challenges, and provide updates on initiatives.
- Handle escalated issues and concerns from team members and mentors, and ensure timely resolution.
- Analyze data and metrics related to telemarketing activities to identify areas for improvement and make data-driven decisions.

**Qualifications and Skills**:

- Previous experience in a leadership or management role, preferably in telemarketing or sales.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proven track record of achieving goals and driving results in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools for managing and tracking telemarketing activities.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Additional Requirements:
**Education and Experience**
- Knowledge of sales and marketing principles and strategies
- Relevant work experience in sales, marketing, promotions or telemarketing
- Product knowledge
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Six months or more experience in a call center environment
- Customer service experience
- Good data entry/keyboard skills
- Knowledge of administration and clerical processes
- Familiar with office rules/office environment
- Advanced English

**Requirements**:
**Job Title: Telemarketing Team Lead**

Job Overview: We are seeking a motivated and experienced individual to join our team as a Telemarketing Team Lead. The primary responsibility of this role is to oversee and manage a team of Telemarketing Specialists who are responsible for outreach to mentors and maintaining relationships with them. The Team Lead will provide guidance, support, and mentorship to the team members, ensuring they meet their goals and deliver high-quality results.

**Key Responsibilities**:

- Supervise and manage a team of Telemarketing Specialists, including providing training, coaching, and performance feedback.
- Develop and implement strategies to optimize outreach efforts and improve the effectiveness of the telemarketing team.
- Set clear goals and targets for the team members and monitor their progress towards achieving them.
- Coordinate with other departments, such as Marketing and Program Management, to ensure alignment of telemarketing efforts with organizational objectives.
- Conduct regular team meetings to review progress, discuss challenges, and provide updates on initiatives.
- Handle escalated issues and concerns from team members and mentors, and ensure timely resolution.
- Analyze data and metrics related to telemarketing activities to identify areas for improvement and make data-driven decisions.

**Qualifications and Skills**:

- Previous experience in a leadership or management role, preferably in telemarketing or sales.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proven track record of achieving goals and driving results in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools for managing and tracking telemarketing activities.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Additional Requirements:
**Education and Experience**
- Knowledge of sales and marketing principles and strategies
- Relevant work experience in sales, marketing, promotions or telemarketing
- Product knowledge
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Six months or more experience in a call center

  • Team Captain

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Business Development Representative/lead Qualifier

    hace 5 meses

    Merida, México WorldStrides A tiempo completo

    We are in charge of generating business opportunities for our Sales department. Our job is to prospect and qualify contacts in our database, in order to determine which ones are viable leads worth sending to our sales colleagues for follow up. - We target teachers interested in organizing a trip with their students. We work with several different types of...

  • Sr. Cybersecurity Lead

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Lead IT Engineer

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Tech Web Lead

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Installation Team Leader 17- Tramo 3

    hace 5 meses

    Merida, México ALSTOM A tiempo completo

    Req ID:425901 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Regional Cyber Security Lead

    hace 5 meses

    Merida, México ABB A tiempo completo

    **Regional Cyber Security Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • IT Lead Engineer T3

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Ventas Inside Sales Bilingue Remoto

    hace 5 meses

    Merida, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Mérida, Yucatán**: **¿Quiénes Somos?** - Un gran lugar para trabajar y desarrollarte a largo plazo, somos un grupo de empresas dedicas a soluciones de software corporativo, socios premier de Microsoft, AWS, Cisco y colaborador de mayoristas como Licencias on Line, Ingram, Team, etc. buscamos un Generador de...

  • Ib / Ob Area Manager, Area Manager

    hace 5 meses

    Merida, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    1+ years of employee and performance management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise...

  • Lead Web Developer

    hace 5 meses

    Merida, México ORIGINAL PROTOSTAR MARKETING A tiempo completo

    **Responsibilities**: - Design, develop, and maintain efficient, reusable, and reliable MERN stack code. - Collaborate with the project team to design and implement features based on system design documents. - Perform code reviews, debugging, and validation to ensure the quality of the software produced. - Participate in Agile/Scrum activities including...

  • Lead Web Developer

    hace 5 meses

    Merida, México ORIGINAL PROTOSTAR MARKETING A tiempo completo

    **Responsibilities**: - Design, develop, and maintain efficient, reusable, and reliable MERN stack code. - Collaborate with the project team to design and implement features based on system design documents. - Perform code reviews, debugging, and validation to ensure the quality of the software produced. - Participate in Agile/Scrum activities including...

  • Digital Product Owner

    hace 5 meses

    Merida, México Ericsson A tiempo completo

    **About this opportunity!**: The Product Owner (PO) is a member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of ART priorities, that come from the Product Manager through the prioritization of the Product/ART Backlog, while maintaining the conceptual and technical integrity of the Features...

  • Account Specialist

    hace 2 semanas

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • Lead Web Developer

    hace 5 meses

    Merida, México Original Protostar Marketing A tiempo completo

    **Responsibilities**: - Design, develop, and maintain efficient, reusable, and reliable MERN stack code. - Collaborate with the project team to design and implement features based on system design documents. - Perform code reviews, debugging, and validation to ensure the quality of the software produced. - Participate in Agile/Scrum activities including...

  • Inside Sales Representative

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Work From Home Senior Demand Generation Manager

    hace 5 meses

    Merida, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. yum ess. Senior Dyum emand...

  • Campaign Operations Specialist

    hace 5 meses

    Merida, México Kwan Technology Inc A tiempo completo

    Kwan is looking for a talented Campaign Operations Specialist to join our client's Revenue Operations team and help drive the growth of our business by helping with campaign operations and our core tech stack. You will work to help scale and mature our marketing automation infrastructure. You will use tools such as Marketo, Salesforce CRM, Outreach,...

  • Vice President of Sales

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT BOLDR**: Boldr is dedicated to connecting the world to opportunity. As the first (and largest) B Corp talent outsourcing company, we provide our clients ethical access to global talent. Boldr delivers better quality and seamless client experiences by offering living wage jobs, job training, and advancement to its team members across 5...

  • Engineering and Business Analytics Senior Manager

    hace 5 meses

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...