Technology Support Lead

hace 5 meses


Tlahuac, México JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION**
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate & Investment Banking, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

**Job responsibilities**
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

**Preferred qualifications, capabilities, and skills**
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
- Fluent in English

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.


  • SAP Basis Jr Support

    hace 5 meses


    Tlahuac, México DXC Technology A tiempo completo

    **SAP BASIS Jr Support - DXC Technology - This position is 100% remote in Mexico** Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the...

  • Support Lead, Rpa

    hace 7 meses


    Tlahuac, México Warner Bros Careers A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • IT Production Support

    hace 5 meses


    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

  • Team Lead

    hace 5 meses


    Tlahuac, México Thomson Reuters A tiempo completo

    Are you passionate about the chance to bring your technical experience to drive our Engineering team using industry best practices in a world-class company? We are hiring 100+ Software Engineers with various experience levels for our Operations Center in Mexico City. We are expanding our global Operations Centers footprint by establishing a new Operations...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Team Lead, Product Support**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. ONESOURCE Indirect Tax Determination provides a comprehensive worldwide solution for the efficient and consistent calculation and recording of indirect...

  • IT Business Lead

    hace 5 meses


    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

  • Team Lead

    hace 5 meses


    Tlahuac, México Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • IT Support Specialist

    hace 5 meses


    Tlahuac, México Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...


  • Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Manages one or more apps support teams. - Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. - Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly...


  • Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Manages one or more apps support teams. - Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. - Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly...

  • Ai Lead

    hace 5 meses


    Tlahuac, México Cognizant Technology Solutions A tiempo completo

    **Not Applicable** **Qualification**: - **Post-grad in one of the following fields with strong academic credentials**: - Computer Science/IT. - Operations Research/Applied Math. - Engineering. - Statistics. **Responsibility**: **Business**: - '-Works with the business team to identify the right business problem, gather the requirements and data required...


  • Tlahuac, México GBG A tiempo completo

    **About GBG** GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions. **About the team** The Customer Support Team are responsible for supporting GBG’s customers...


  • Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements - Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system...


  • Tlahuac, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Tlahuac, México Microsoft A tiempo completo

    Microsoft’s Enterprise Account Team focuses on empowering customers on their digital journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft. As a Strategic Account Technology Strategist, you will have the opportunity to...

  • IT Cts

    hace 5 meses


    Tlahuac, México Citi A tiempo completo

    The IT Business Unit Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business...


  • Tlahuac, México Zurich Insurance A tiempo completo

    **Chief Technology Officer** Zurich invites you to develop your professional career as Chief Technology Officer. **The role will be responsible for**: Leading IT strategy implementation, supporting end to end technology services and offering consultancy - taking advantage from his/her experience and technical knowledge to different business areas in all...


  • Tlahuac, México Thermo Fisher Scientific A tiempo completo

    **Quality Technology Solutions Project Manager** As a Project Manager in the Quality Risk Management Technology Solutions team, you are responsible for coordinating development of the Technology Solutions project programme and resulting schedules for delivery of enhancements to the Veeva Quality Suite. The Project Manager works in collaboration with Global...

  • IT Support

    hace 5 meses


    Tlahuac, México Hogarth Worldwide A tiempo completo

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...

  • Data Lead

    hace 5 meses


    Tlahuac, México Propel A tiempo completo

    **Descripción empresa**: Propel is a California-based organization that closes the digital gap for social organizations in Latin America. Propel leverages technology and talent to amplify social impact. Propel’s vision is to be an engine of growth and a source of inspiration for a vibrant community of nonprofits in Latin America. The idea for Propel was...