Customer Service Representative

hace 1 semana

Ciudad de México Solvay A tiempo completo

Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

**Role Overview**

**We are looking for a Customer Service Representative who will**:

- Maintain ownership of all details and communication throughout the order to cash process
- Negotiate commitment dates and enforcement of business rules with customers for all sales orders and help build a culture of excellent service and teamwork

**We count on you for**:

- Maintain ownership of all details and communication throughout the order to cash process
- Improve customer satisfaction and loyalty by building strong relationships with customer accounts
- Help build a culture of excellent service and team work
- Ensure fulfillment of domestic orders through effective information exchange and daily interface (as appropriate and required) with customers, commercial team, operations planners, worldwide site shipping and supply chain contacts
- Negotiate commitment dates and enforcement of business rules with customers for all sales orders
- Manage the routing and fulfill customer information requests relating to order management, such as product availability, SDS, COA, shipment tracking, etc.
- Manage customer emergency requirements that may require after-hours support
- Carry out contract review (customer purchase orders) throughout the entire order processing cycle ensuring pricing accuracy per documented price deviation and communication
- Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers to ensure the complaint cycle closes within target dates
- Follow all environmental and safety regulations, related to the business sector, and act in compliance with all Mexican laws
- Manage or participate in special projects as required; travel may be required
- Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts
- Build and maintain good relationships with internal customers
- Comply with legal and corporate valid regulations related to safety and industrial hygiene
- Work with corporate CRM and ensure the creation of new customer accounts within corporate ERP and changes on its customer master data (currency, ship-to, payment terms, etc.) as needed
- Review pricing accuracy through applicable ERP/CRM app
- Complete the billing process of their own orders and ensure that customers receives this document for all the material shipped and received by them
- Act as a back up of the CSR that performs indent and exports activities as required

**You can count on us for**:

- Growth and learning opportunities

**You will bring**:

- Bachelor’s degree in Chemical Engeneering or International Business
- 2 - 5 years of Customer Service/ Account management experience in the chemical industry
- General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain
- Ability to acquire detailed knowledge of specific customers, products, product lines by specific BU, packing & shipping standards
- Strong understanding of freight terms, payment terms, and pricing terms
- Experience with an ERP systems is preferred
- Ability to liaison with other cross functional of the Supply Chain and work with multiple processes and procedures
- Ability to use SAP, Google and Windows programs
- Possess a high level of “self-starting” thinking based on the ability to “hear” customer problems
- Highly independent worker, but does require periodic review with Export Distribution Coordinator and Customer Service Leader
- Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved
- Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process
- Quick learner and have the ability to keep an open mind to changes that may impact daily activities
- Specific skills:_
- Customer foc

  • Customer Service Representative

    hace 7 días

    Ciudad de México The Functionary A tiempo completo

    Summary of the position 1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. 2. Resolving customer...

  • Sales/customer Service Representative

    hace 3 semanas

    Ciudad Juarez, México KTBlack Services A tiempo completo

    KT Black looking for Sales/Customer Service (BD) Representative Sales/Customer Service (BD) Representative profile. - Call center experience is a plus. - Sales experience. - Customer service experience. - Microsoft office experience. - Bachelore’s degree in humanities - Fully bilingual - Strong communications and oral abilities - Enthusiastic - Able to...

  • Sales/customer Service Representative

    hace 7 días

    Ciudad Juarez, México KTBlack Services A tiempo completo

    A U. S based Company quickly growing locally is seeking a motivated and enthusiastic Sales/Customer Service Representative for the Ciudad Juarez, Chihuahua, Mexico office. - **What you will need**:_ - Sales Experience (at least a year). - Customer Service Experience (at least a year). - Call Center Experience a definite plus. - Bachelor's degree in...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...

  • Customer Service Representative

    hace 1 semana

    Ciudad de México Lead A Venta A tiempo completo

    About the position **Position name**: Customer Service Rep **Reporting to**: TBD **Location/Travel**: Mexico. Compensation $1,000 - $ 1,300 (month) - Negotiable depending on experience Overview Our client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México HAYS A tiempo completo

    Customer Service - B2B - CDMX Customer Service Representative Atención a clientes - B2B, CDMX. - Your new company Leading supplier of multi-packaging systems for global beer, soft drink and general products industries. - Your new role Customer Service Representative for the Mexico office: Responsible for support to Key Account Managers on the...

  • Customer Service Representative

    hace 6 días

    Ciudad de México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios solicita: **CUSTOMER SERVICE REPRESENTATIVE** - **URGENTE**_ **Actividades**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de solución dado a cada incidente - Comunicación...

  • Customer Service Representative

    hace 3 días

    Ciudad de México, Ciudad de México SupportYourApp A tiempo completo

    About the RoleWe are looking for a skilled Customer Service Representative to join our growing team. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.The ideal candidate will have excellent communication skills, a strong ability to multitask, and a...

  • Bilingual Customer Service Representative

    hace 6 días

    San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...

  • Customer Service Representative

    hace 10 horas

    Ciudad de México, Ciudad de México Honeywell International Inc. A tiempo completo

    Job SummaryWe are seeking a Customer Service Representative to serve as the primary customer contact for assigned portfolios of accounts, ensuring all customer needs and expectations are met. The ideal candidate will respond to inbound customer calls and emails regarding order inquiries, including ship dates, problems, order changes, repairs, and...

  • Customer Service Representative

    hace 1 día

    Ciudad de México, Ciudad de México Dawn Foods Ltd. A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Dawn Foods Ltd. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on.About...

  • Customer Service Representative

    hace 6 días

    Ciudad de México, Ciudad de México Hendrickson A tiempo completo

    Position OverviewHendrickson is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales organization, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesProcess incoming sales orders in a timely and accurate manner.Assist customers in selecting and configuring the...

  • Customer Service Representative

    hace 6 días

    Ciudad de México, Ciudad de México Ria A tiempo completo

    Ria is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service to our clients.Your primary role will involve receiving and resolving customer inquiries in a timely and professional manner. You will be required to accurately enter or verify...

  • Customer Service Representative

    hace 5 días

    Ciudad de México, Ciudad de México Celanese A tiempo completo

    Job DescriptionCelanese is seeking a talented and experienced Customer Service Representative to join our team in the Americas region. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeding their expectations.Your primary focus will be on order...

  • Customer Service Representative

    hace 3 semanas

    México Avery Dennison A tiempo completo

    Company Description **Job Description**: For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role**: As Customer Service Representative you will further develop current and...

  • Customer Service Representative

    hace 5 días

    Ciudad de México, Ciudad de México Fedex Express Lac A tiempo completo

    Job OverviewFedEx Express Latin America and Caribbean Division is a world-class company, consistently recognized as a great place to work and a technology innovator. As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences and supporting the efficient preparation of packaging, loading, and transporting...

  • Customer Service Representative

    hace 6 días

    Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completo

    Company OverviewNTT DATA, Inc. is a leading IT services provider with a strong focus on digital transformation, cloud computing, and automation.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, resolving technical issues, and escalating complex problems to senior technicians.Key Skills:Advanced...

  • Customer Service Representative HR

    hace 5 días

    Ciudad de México, Ciudad de México Nissan Motor Iberica SA A tiempo completo

    Customer Service Representative Job DescriptionWe are seeking an experienced Customer Service Representative to join our HR team, where they will be responsible for providing exceptional customer service to employees across various locations.The ideal candidate will have excellent communication skills, the ability to work independently and collaboratively as...

  • Customer Service Representative

    hace 1 semana

    México Watson-Marlow Fluid Technology Solutions A tiempo completo

    **Customer Service Representative** **Location: WMFTS Recruiting Locations** **Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more** We’re currently seeking a Customer Service Representative to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web...

  • Customer Service Representative

    hace 2 semanas

    México ABB A tiempo completo

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...