Cloud Support Engineer Ii

hace 2 semanas


Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience.
- Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
- Experience with administration and troubleshooting for two or more of the following: DevOps/Deployment, Container Orchestration Management, and/or Configuration Management.
- Experience with continuous integration technologies (Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
- Ability to communicate effectively in English (written and spoken) within technical and business settings..

As a Cloud Support Engineer, you will learn, at an accelerated pace, how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

This role supports services that focus on Infrastructure Automation/Governance, Configuration Management and Containerization. Infrastructure Automation encompasses services including AWS CloudFormation, Cloud Development Kit (CDK), Configuration Management, and AWS OpsWorks, which manages instances of Chef and Puppet. Automate, improve development, and release processes using CodeSuites, Elastic Beanstalk, AWS Service Catalog, and Control Tower for Governance. Responsible for building, deploying, and troubleshooting containerization technologies, which includes container networking on Docker, Elastic Container Service, Elastic Kubernetes Service.

Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.

About the team

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

Mexico City, DIF, MEX
- Knowledge of the complete deployment lifecycle (design, build, test, deploy).
- Experience with hypervisor/virtualization, Kubernetes, Docker and containerization.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.


  • Support Engineer

    hace 10 horas


    Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Currently enrolled in an Associate or greater undergraduate degree program (e.g., Associate degree, Bachelor’s degree) with a graduation conferral date between December 2025 and August 2026. - Experience or coursework in networking and operating systems Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during...


  • Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Currently enrolled in an Associate or greater undergraduate degree program (e.g., Associate degree, Bachelor’s degree) with a graduation conferral date between December 2025 and August 2026. - Experience or coursework in networking and operating systems Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during...


  • Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)


  • Tlahuac, México Viseo A tiempo completo

    To strengthen the activities of our team, we are looking for we are looking for a **Salesforce Commerce Cloud Support Analyst** that will work for one of our major client’s e-commerce platforms. **Your Role** - Provide technical support for the ecommerce platforms. - Daily troubleshooting of issues to enhance customer satisfaction - Collaborate closely...

  • Support Engineer, Audible

    hace 4 semanas


    Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Support Engineer, Audible

    hace 4 semanas


    Tlahuac, México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Tlahuac, México Viseo A tiempo completo

    To strengthen the activities of our team, we are looking for we are looking for a **Salesforce Commerce Cloud Support Analyst** that will work for one of our major client’s e-commerce platforms. **Your Role** - Work with the platform technologies and languages, HTML, CSS, and JavaScript - Diagnosing the source of users’ plafform problems and advising...

  • Dba Cloud

    hace 4 semanas


    Tlahuac, México TECNOLOGÍA BI NET MÉXICO S.A DE C.V. A tiempo completo

    TBN MEXICO Puesto a cubrir DBA CLOUD ARQUITECTO Descripción del puesto (actividades a desempeñar) Al menos 4 años de experiência diseñando y desarrollando soluciones de bases de datos para el sector bancario, financiero, seguros o relacionado. Amplia experiência en tecnologías Google Cloud Platform y Bases de datos en nube tales como Cloud...

  • Support Engineer

    hace 10 horas


    Tlahuac, México Atos A tiempo completo

    **SUPPORT ENGINEER**: - Publication Date: May 16, 2024- Ref. No: 514257- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **Support Technician** **Job Description**: -...

  • Cloud Vm Support Engineer

    hace 4 semanas


    Tlahuac, México Capgemini A tiempo completo

    **RH**:Omar Gonzalez **Location**:Aguascalientes **Industry - Sector: MALS** **What you’ll do?** - Virtual Machine Management - Optimize instance types and configurations for performance and cost-efficiency. - Implement and maintain auto-scaling configurations for dynamic workloads. - Storage Administration - Provision and manage Elastic Block Store...


  • Tlahuac, México TECNOLOGÍA BI NET MÉXICO S.A DE C.V. A tiempo completo

    Desarrollar estrategias de arquitectura de solución con componentes Cloud native. Arquitectura y Diseño de soluciones corporativas basadas en componentes GCP. Tener claridad en el diseño basado en requerimientos de negocio, tomando en cuenta: Casos de Uso de Negocio. Diseño de Aplicaciones con arquitecturas de microservicios considerando la...


  • Tlahuac, México NOKIA A tiempo completo

    **Title**:Telecom Regional Support Engineer Intern**Duration**:1 year.- Come create the technology that helps the world act together- We are a B2B technology innovation leader pioneering the future where networks meet cloud.- At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive,...


  • Tlahuac, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals. **Designation**:QA...

  • Paas Dba Support Engineer

    hace 4 semanas


    Tlahuac, México Capgemini A tiempo completo

    **RH: Raul Garcia** **Location**:Aguascalientes **Industry - **MALS **What you’ll do?** - Cloud native operations Services shall cover the activities associated with managing the virtual machine instances, storage and network supporting Customer workloads (e.g., internal, and external business functionality) in in-scope Customer’s AWS public clouds. -...


  • Tlahuac, México Blue Orange Digital A tiempo completo

    **Company Overview**: **Position Overview**: We are seeking a dedicated and knowledgeable Cloud Infrastructure and DevOps Help Desk Specialist to join our team. This role is crucial in supporting our cloud-based services and internal development operations, providing both in-depth technical assistance and high-level customer service. This is a full-time...


  • Tlahuac, México Thermo Fisher Scientific A tiempo completo

    With direction, Provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.


  • Tlahuac, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Distinguished Engineer As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and...


  • Tlahuac, México ASERTIVIDAD EN GESTION DE PERSONAL A tiempo completo

    IMPORTANTE EMPRESA INTERNACIONAL ESTA CONTRATANDO TALENTO TRABAJO 100% REMOTO **Requisitos**: Más de 3 años de experiência como ingeniero de Azure DevOps Compatibilidad con Azure Cloud, Windows y Linux (compatibilidad con SO), PowerShell, Redes, KaaS, herramientas de ITSM (ServiceNow) Compatibilidad con la nube de Azure Windows y Linux (soporte...


  • Tlahuac, México ACCELALPHA INC A tiempo completo

    **About the Company** Accelalpha is a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients. Despite the challenges faced over the last few years, Accelalpha continued to grow rapidly providing stability for our employees and customers. Accelalpha is proudly a Certified as a Great Place to Work and a Fortune 100 best workplace,...