Bilingual Agent

hace 2 días


Desde casa, México fixity A tiempo completo

**Job Title**: Call Center Agent (Healthcare)

**Location**: Remote (Mexico-based)

**Salary**: Monthly payment, net, based on experience

**Language Requirement**: Fluent or Native English (Bilingual in Spanish is a plus)

**Position Summary**:
We are seeking dedicated **Call Center Agents** to join our healthcare-focused team. As the first point of contact for patients, you will be responsible for answering incoming calls, scheduling appointments, and providing high-quality customer service. This role requires a professional and empathetic approach to assist patients effectively and maintain positive relationships.

**Key Responsibilities**:

- Handle incoming and outgoing patient calls to schedule appointments and provide appointment reminders according to established protocols.
- Communicate and coordinate with clinical personnel to optimize patient care and scheduling efficiency.
- Assist patients in selecting providers or appointment times and document all call information accurately in the system.
- Verify primary care status and insurance eligibility, and communicate payment expectations when necessary.
- Deliver positive, professional interactions with patients, ensuring high customer service standards.
- Follow call center policies, procedures, and regulatory compliance standards (e.g., PHI, SPI, HIPAA).
- Identify and escalate priority issues as needed.
- Participate in mandatory training sessions to stay updated on company policies and procedures.

**Requirements**:

- **Experience**: Previous experience in a healthcare setting, including knowledge of medical terminology, patient data confidentiality (PHI/SPI), and HIPAA compliance, is highly desirable.
- **Skills**:

- Strong customer service, active listening, and phone handling skills.
- Excellent communication abilities with a professional and empathetic tone.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- **Technical Proficiency**: Comfortable with computer systems and call center tools.
- **Language**: Fluency in English (Native or Advanced); bilingual in Spanish is a plus.
- **Work Environment**: A private, quiet workspace with reliable internet and utility services is required.

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $20,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Experiência:

- Healthcare background: 2 años (Obligatorio)
- knowledge of medical terminology: 2 años (Obligatorio)
- using PHI/SPI/HIPAA: 1 año (Obligatorio)
- professional office or health care environment: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo remoto



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