Bilingual Agent
hace 2 días
**Job Title**: Call Center Agent (Healthcare)
**Location**: Remote (Mexico-based)
**Salary**: Monthly payment, net, based on experience
**Language Requirement**: Fluent or Native English (Bilingual in Spanish is a plus)
**Position Summary**:
We are seeking dedicated **Call Center Agents** to join our healthcare-focused team. As the first point of contact for patients, you will be responsible for answering incoming calls, scheduling appointments, and providing high-quality customer service. This role requires a professional and empathetic approach to assist patients effectively and maintain positive relationships.
**Key Responsibilities**:
- Handle incoming and outgoing patient calls to schedule appointments and provide appointment reminders according to established protocols.
- Communicate and coordinate with clinical personnel to optimize patient care and scheduling efficiency.
- Assist patients in selecting providers or appointment times and document all call information accurately in the system.
- Verify primary care status and insurance eligibility, and communicate payment expectations when necessary.
- Deliver positive, professional interactions with patients, ensuring high customer service standards.
- Follow call center policies, procedures, and regulatory compliance standards (e.g., PHI, SPI, HIPAA).
- Identify and escalate priority issues as needed.
- Participate in mandatory training sessions to stay updated on company policies and procedures.
**Requirements**:
- **Experience**: Previous experience in a healthcare setting, including knowledge of medical terminology, patient data confidentiality (PHI/SPI), and HIPAA compliance, is highly desirable.
- **Skills**:
- Strong customer service, active listening, and phone handling skills.
- Excellent communication abilities with a professional and empathetic tone.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- **Technical Proficiency**: Comfortable with computer systems and call center tools.
- **Language**: Fluency in English (Native or Advanced); bilingual in Spanish is a plus.
- **Work Environment**: A private, quiet workspace with reliable internet and utility services is required.
Tipo de puesto: Tiempo completo
Sueldo: $18,000.00 - $20,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Healthcare background: 2 años (Obligatorio)
- knowledge of medical terminology: 2 años (Obligatorio)
- using PHI/SPI/HIPAA: 1 año (Obligatorio)
- professional office or health care environment: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
-
Customer Service and Admin Support Bilingual Agent
hace 2 meses
Desde casa, México Omega Masonry A tiempo completoCustomer Service and Admin Support Bilingual Agent We are looking to hire an agent to fulfill customer service requirements and administrative duties. Omega Masonry is a dynamic company, not every workday will look the same. The agent hired will do various tasks including but not limited to: - Answering inbound phone calls - Following up with clients -...
-
Bilingual Retention Agent Mexico
hace 6 meses
Desde casa, México One World Global Services A tiempo completo**WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!** **REQUIREMENTS**: - 85% English proficiency - Steady wired internet connection - USB Wired headset - Windows 8+ or MAC - Retention experience is a plus **RETENTION AGENT'S RESPONSIBILITIES**: - Ensure a high level of customer satisfaction through proactive support and active listening. -...
-
Bilingual Agent
hace 6 meses
Desde casa, México Alpha Energy Mexico A tiempo completo**Appointment Setters - Alpha Energy Mexico** Alpha Energy is looking for successful, energetic, and goal-oriented inside sales professionals to join our growing team. **Requirements**: - Mexican ID (mandatory) - Excellent communications skills in Spanish and English. - Enjoy working in a fast-paced environment - Meet daily call volume and...
-
Spanish Bilingual Customer Service Agent
hace 6 meses
Desde casa, México Unity Communications A tiempo completo¡Hola! ¿Cómo estás? Are you proficient in conversing in both English and Spanish? Whatever the reason for learning Spanish was—maybe you were once one of those grade-schoolers who were totally hooked on TV when a Mexicanovela was on and became interested in the language—it doesn’t matter. Can you handle pressure with a smile? Ultimately, do you...
-
Appointment Setter
hace 2 meses
Desde casa, México Sublime Marketing A tiempo completo**BOOST YOUR CARRER WITH AN EXCITING OPPORTUNITY** **Appointment Setter working from home** Monthly Base Salary $12,000 M.N. Pesos + Commissions Law Benefits Social Security, Christmas bonus, Vacation, and Vacation bonus Working from Home Monday to Friday Stress Free **Required to apply**: Fully bilingual American English accent is a must Personal...
-
Customer Service Agent
hace 6 meses
Desde casa, México Elife A tiempo completo**Our Company**: A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely. Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground...
-
Bilingual Customer Service Agent
hace 6 meses
Desde casa, México SupportZebra LLC A tiempo completo**Brief Description of Duties**: Answer incoming calls of customers wanting to order pizza in the US. Upsell combos and soda products affiliated with the pizza company. **Responsibilities**: - Answer incoming calls - Document call summary and outcome - Use client provided tools and systems **Qualifications / Experience**: - Good communication skills in...
-
Bilingual Customer Service Agent
hace 3 meses
Desde casa, México SupportZebra LLC A tiempo completo**Brief Description of Duties**: **Responsibilities**: - Answer incoming calls - Document call summary and outcome - Assist in standard human resources related concerns - Use client provided tools and systems **Qualifications / Experience**: - Good communication skills in Spanish (verbal, listening and written) - High Attention to Details - Tech Savvy -...
-
Bilingual Customer Service Agent
hace 6 meses
Desde casa, México Mosaic Global A tiempo completoPlace: - Mexico City and Surroundings Key Responsibilities: - Handle inbound and make outbound calls as necessary - Manage the sending of contracts to tenants - Maintain accurate and updated records of all customer interactions Desired Schedule: - Schedule 8 am - 5 pm CT, eighter Sunday - Thursday and Tuesday - Saturday - This position requires working...
-
Bilingual Customer Service Agent
hace 6 meses
Desde casa, México Mosaic Global A tiempo completoPlace: - Guadalajara Jalisco. Key Responsibilities: - Handle inbound and make outbound calls as necessary - Manage the sending of contracts to tenants - Maintain accurate and updated records of all customer interactions Desired Schedule: - Schedule 8 am - 5 pm CT, eighter Sunday - Thursday and Tuesday - Saturday **Requirements**: - Excellent verbal...
-
Bilingual Customer Service Agent
hace 6 meses
Desde casa, México Mosaic Global A tiempo completoThis position is temporary, it is expected to last between 1 and 2 months. Key Responsibilities: - Handle inbound and make outbound calls as necessary - Manage the sending of contracts to tenants - Maintain accurate and updated records of all customer interactions Desired Schedule: - Schedule 8 am - 5 pm CT, Monday through Friday **Requirements**: -...
-
Bilingual Customer Service Agent
hace 6 meses
Desde casa, México Mosaic Global A tiempo completoWe are seeking a dynamic and proactive Customer Service Representative to join a Dental Health care company in the US. In this role, you will be responsible for handling inbound and outbound calls from patients to answer questions, follow up on procedures, setting appointments with dentists, etc. Key Responsibilities: - Handle inbound and make outbound...
-
Bilingual Customer Service Agent
hace 6 meses
Desde casa, México Mosaic Global A tiempo completoKey Responsibilities: - Handle inbound calls from customers for appointment settling and providing general information about the services. - Updating and capturing information in the CRM system. - Provide a great experience to the customer through professional interaction. - Conducting soft sales while explaining the benefits of our services. Schedule: -...
-
Agente de Atención a Clientes
hace 6 meses
Desde casa, México DGO LEGAL - DE GIROLAMO OYHANARTE LLP A tiempo completo**WHO WE ARE**: DGO LEGAL LLP is a law firm dedicated to providing legal advice and representation to clients throughout the world. DGO’s core values are rooted in client-centered, tech-savvy, innovative, detailed-oriented, documented, and data-driven approaches designed to provide superior service. We aim to create an open environment where all members of...
-
Case Management Specialist for Hollywood
hace 1 mes
Desde casa, México R.R.A. Inc A tiempo completoWelcome to **Rapid Recovery Agency**, a trailblazer in the Repossession Industry since 2007. As a trusted name among Financial Institutions, we proudly stand as **Florida's largest repossession company,** covering an impressive 70% of the state. 100% of our assignments are direct from Banks and Financial Institutions. None of our assignments come from...
-
Appointment Setter
hace 3 meses
Desde casa, México DYADlaw. P.C. A tiempo completo**Please note: This position requires full-time on-site availability in Hermosillo, Sonora, Mexico.** The Pre-Qualification Agent at DYADlaw, P.C., also known as the Appointment Setter, is responsible for qualifying prospective clients by managing the processes of evaluating incoming potential clients over the phone. This process includes the initial...