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Promoter of Spare Parts Call Center

hace 4 meses

Hermosillo, México velocity Mexico A tiempo completo

Velocity Truck Centers is looking for a Call Center Agent. The person in this position must embody VVG company values: Speed, Value, Trust, and must exercise a high-level of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being an ambassador of Velocity and its offerings.

**Qualifications**
- High school diploma or the equivalent
- Experience in call center or customer service environment preferred
- Required language proficiency in English and Spanish to effectively communicate with customers

**Skills**
- Knowledge of supplies, equipment and mechanical parts
- Data Entry and strong typing skills preferred
- Clerical, word processing and/or office skills
- Excellent customer service skills

**Job Duties**
- Answers customer calls
- Provides customers with products and service information
- Determines requirements by working with customers
- Handles customers inquiries
- Sells additional parts and services by recognizing opportunities to up-sell
- Explains new features or information to customers
- Manages and resolves customer complaints
- Researches required information using available resources
- Fulfills customer requests
- Completes transactions and process orders
- Routes calls to appropriate resource if needed
- Documents all call information according to standard operating procedures
- Completes call logs

**Compensation**
- Hourly plus commission
- Great benefits and 401k

Tipo de puesto: Tiempo completo

Horario:

- Turno de 10 horas

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de productividad
- Bono de puntualidad

Lugar de trabajo: Una ubicación