Customer Service Representative
hace 2 días
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.
Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.
Job Summary
- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _
- Customer Service Representative _
- located in _
- Guadalajara, South Campus_
- ._
- Reporting to the_
- Program Manager,_ the Customer Service Representative
_role responsible for communicate with customers and deal with customer's inquiries._
What a typical day looks like:
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English and Chinese, and minimize the use of jargon to best ensure customer understanding
The experience we’re looking to add to our team:
- _ BA/BS or equivalent work experience._
- _ Fluent English_
- _ Experience in electronic manufacturing companies_
- _ Experience in dealing with customers._
- _ Knowledge in excel._
- _ Relationship building and management skills._
- _ Experience in inventory control._
What you’ll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
- GM101_
Job Category
Operations
**Required Skills**:
Optional Skills:
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