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Tech Support Tier 2
hace 2 meses
Tier 1 is our “front lines” of communication with our clients and resellers concerning tech support questions and defect reporting a resolution. A high level of communication skills is required to maintain superior communication (both in quality and in timeliness) during interactions. Tier 1 should work to resolve any issue that they can, but be quick to escalate issues above their knowledge and skillset, learning something in each of these interactions.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
- Interface directly with customers to understand implementation requirements for retail POS and ERP solutions.
- Develop clear articulation of business-relevant analysis from data for all levels from executive to granular reports.
- Documentation of business, functional and integration requirements.
- Perform tasks related to configuration and implementation of retail solutions within projects.
- Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, ERP systems a plus.
- Familiarity with backend retail system Architecture is a plus.
- Leverage proficiency with SQL, Excel and other data tools to drive analysis.
- Ensure solutions are scalable, repeatable, efficient and effective.
- Willingness to dig-in and understand business process as it relates to IT and Retail systems.
- Ability to leverage creative thinking and problem-solving skills an absolute must.
- Experience in a retail store environment a plus.
- Ability to manage to a project plan.
**SKILLS & KNOWLEDGE**:
- Degree in computer systems engineering or related field.
- Experience of 2 years as Tech Support, Help Desk or Service Desk
- Experience providing support in retail companies
- Advanced intermediate English
- Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, ERP systems a plus
- Knowledge in SQL, Excel and other data tools to drive analysis.
Tipo de puesto: Tiempo completo
Salario: $17,000.00 - $20,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
Experiência:
- Atención al cliente: 1 año (Deseable)
- Soporte técnico: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 19/07/2023
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