Tech Support

hace 1 semana


México Ryscode A tiempo completo

**Requerimientos**
- Licenciatura en informática, programación, telemática o similares
- Experiência de 2 años como Tech Support, Help Desk o Service Desk
- Experiência brindando soporte en empresas de retail
- Ingles intermedio avanzado
- Horario: De lunes a viernes de 9-5, 12-8 y 4-12
- Período de evaluación: 90 días.

**Beneficios otorgados**
- IMSS
- Esquema de trabajo: 3 días de home office y 2 días en oficina.
- Seguro de Gastos Médicos Mayores con cobertura en hospitales tipo B.
- Aguinaldo de 1 mes de sueldo.
- Vacaciones 6 días primer año, incrementándose cada año según lo marca la ley.

**Job duties include but are not limited to**:

- Interface directly with customers to understand implementation requirements for retail POS and ERP solutions.
- Develop clear articulation of business-relevant analysis from data for all levels from executive to granular reports.
- Documentation of business, functional and integration requirements.
- Perform tasks related to configuration and implementation of retail solutions within projects.
- Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, ERP systems a plus.
- Familiarity with backend retail system Architecture is a plus.
- Leverage proficiency with SQL, Excel and other data tools to drive analysis.
- Ensure solutions are scalable, repeatable, efficient and effective.
- Willingness to dig-in and understand business process as it relates to IT and Retail systems.
- Ability to leverage creative thinking and problem-solving skills an absolute must.
- Experience in a retail store environment a plus.
- Ability to manage to a project plan.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $19,000.00 - $25,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Opción a contrato indefinido
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo

Experiência:

- soporte técnico: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 76127, Querétaro de Arteaga, Qro.



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