Installations Specialist

hace 2 meses

Monterrey, México Motive (Mexico) A tiempo completo

**Quiénes somos**:
Motive capacita a las personas que gestionan operaciones físicas con herramientas para hacer que su trabajo sea más seguro, productivo y rentable. Por primera vez, los equipos de seguridad, operaciones y finanzas pueden gestionar a sus conductores, vehículos, equipos y gastos relacionados con la flota en un solo sistema. Combinado con la inteligencia artificial líder en la industria, la plataforma de Motive te brinda visibilidad y control completos, y reduce significativamente las cargas de trabajo manuales al automatizar y simplificar tareas.

Motive atiende a más de 120,000 clientes, desde empresas Fortune 500 hasta pequeñas empresas, en una amplia gama de industrias, incluyendo transporte y logística, construcción, energía, servicios de campo, manufactura, agricultura, alimentos y bebidas, retail y el sector público.

**About the Role**:
Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

**The person in this role will be required to travel up to 75% of the time annually.**

**What You'll Do**:

- Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
- Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
- Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
- Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
- Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
- Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
- Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

**What We're Looking For**:

- High school diploma or equivalent.
- Ability and willingness to travel internationally on an as-need basis
- Bilingual in English and Spanish
- Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
- Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
- Valid driver's license and clean driving record.
- Must be able to lift and move objects up to 50 lbs.
- Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
- Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
- Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
- Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
- Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
- A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
- Crear un lugar de trabajo diverso e inclusivo es uno de los valores fundamentales de Motive. Somos un empleador que ofrece igualdad de oportunidades y damos la bienvenida a personas de diferentes antecedentes, experiências, habilidades y perspectivas._
- Por favor, revisa nuestro Aviso de Privacidad para Candidatos _aquí_._
- El solicitante debe estar autorizado para recibir y acceder a aquellos productos y tecnologías controlados bajo las Regulaciones de Administración de Exportaciones de EE. UU. Es política de Motive requerir que los empleados estén autorizados para recibir acceso a los productos y tecnología de Motive._

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