Customer Service Sr. Analyst

hace 2 semanas


México PKC Group A tiempo completo

Torreón, Coahuila

**Customer Service Sr. Analyst**

Responsible for direct customer service activities, giving support and making solutions of medium complexity problems of internal/ external clients. Interacts with other collaborators and suppliers, solving customers´ problems.

**Responsibilities/ Skills.**
- Manages demand information from EDI in order to provide accurate requirements to the manufacturing plant.
- Recognize and interpret both history and forecasts through strong numeracy skills.
- Monitors and verifies EDI transmissions, which includes entering, modifying or cancelling orders or lines. Identify increases or determine/follow up on Past due requirements by customer.
- Ensures 100% accuracy on the demand/requirements from the customer.
- Establishes priorities for production through strong communication skills and by analyzing usage at customer’s plant.
- Receives, assesses and conveys Customer inquiries and complaints to the appropriate PKC team. Follows up until conclusion.
- Fosters on time delivery by monitoring requirements, scheduling appropriate shipping methods, providing clear information to the manufacturing plant.
- Negotiates shipping plans, chargebacks and other related topics with the customer in order to find the best outcomes for both ends. Comply with the fulfil environmental, safety and health legal requirements set out in the legislation and regulations of our customers and other applicable stakeholder’s requirements to whom we are related to our activities and products, as well as those EHS requirements established by the Company.**Profile required**

**Education and Experience**:

- Bachelor’s Degree in international business, Management, Industrial Engineering or equivalent. Advanced English skills (fluent)**Skills/ Knowledge requirements**:

- Strong Excel skills Statistical Analysis and Data Mining**Technical knowledge/ Business**:

- Logistics Knowledge Automotive Industry knowledge**Competencies**
- Managing work
- Customer orientation
- Decision Making
- Resolving Conflict Communication**Benefits**
- An active full-time position with competitive total rewards. Equal Opportunity Employer - Inclusive Company.**Steps to apply



  • Ciudad de México Diageo A tiempo completo

    Job Description: Contrato por tiempo determinado (6 meses) Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of ambitious individuals, our teams blend a diverse range of...

  • Customer Service

    hace 2 días


    Ciudad de México Human Quality A tiempo completo

    Important and prestigious company requires Customer Service Customer retention and advice to understand their needs and align products and services United States customer service Experience in call center or customer service via telephone, Minimum 2 years experience From high school completed Advanced oral and written English between b2 and c2. Hours...

  • Customer Service

    hace 5 días


    México Human Access A tiempo completo

    Empresa líder en manufactura de soluciones de sujeción, está en búsqueda de tu talento como "Customer Service” Objetivo: Prospección de clientes potenciales, customer service, apoyo en seguimientos a solicitudes de clientes y soporte a outside sales. **Requisitos**: - Carrera en Ing. Industrial, administración o afines. - Experiência...

  • Service Agent Analyst

    hace 2 días


    México Brose A tiempo completo

    **Querétaro**: **Service Agent Analyst**: As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success. **Your...

  • Customer Service

    hace 6 días


    México Page Personnel A tiempo completo

    Customer Service experience working in process manufacturing food, or beverage - Customer Service experience working in process chemical, or pharmaceutical. **Sobre nuestro cliente**: **Descripción**: - Manage customer orders for US, EMEA, and Mexico supporting all locations. - Maintain customer profiles. - Maintain sales order related records, enter...

  • Sr. Pricing Analyst

    hace 3 días


    Ciudad de México Newell Brands A tiempo completo

    **Position Title**:Pricing Sr. Analyst** **Location**: Mexico City **Reports to**:Pricing Coordinator This position will be located in Mexico City and will be the right hand of the Pricing Coordinator on administrating commercial agreements, price exceptions request and uploads to SAP for all segments and countries in LATAM. The Pricing Analyst will work...

  • Customer Service

    hace 5 días


    México MSNS HR TECHNOLOGY LLC A tiempo completo

    **Rol: Customer Service (Múltiples roles)** **Aperturas: 10+ contrataciones** **Ubicación: - Monterrey N.L. México** **Modelo: - Híbrido Monterrey** **Salario: - BRUTO 20K-25K MXN/Mes + Beneficios Estándar** **Inglés Comunicación: Avanzado** **Experiência**: 6+ Months Experience in Customer Service / BPS (bilingual costumer support, no IT...


  • México Kerry A tiempo completo

    **Requisition ID **45201 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...


  • Edo. de México Syneos Health Clinical A tiempo completo

    **Description** **JOB SUMMARY**: **Maintains responsibility for Quality Control of all customer deliverables within the Customer Contract Management group. Guarantees high quality of departmental output through detailed review of both contract documentation and study budgets. Ensures all deliverables conform to both customer expectations and audit...

  • Customer Service

    hace 2 días


    México Asahi Kasei Plastics Mexico A tiempo completo

    Asahi Kasei has a job opportunity for a: **CUSTOMER SERVICE COORDINATOR** **Position Purpose**: Coordinate and ensure the administrative process of the customers orders, following the internal processing structure with the purpose of attending the needs and requirements of our clients sending them to the appropriate area. **Main Activities**: Coordinate...

  • Retail.com Sr. Analyst

    hace 2 semanas


    Ciudad de México Tiger Text A tiempo completo

    Position Title : Retail.com Sr. Analyst Location : Mexico City Serve as eCommerce Sr. Analyst for Retail.com accounts in Mexico. Primary responsibility is to be a business partner for cross-functional teams, aiding with data insights, and drive customer relationship knowledge to facilitate forecasting, advertising campaigns and sales targets. Job...

  • Customer Service Agent

    hace 5 días


    México ReservHotel A tiempo completo

    ReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...

  • Customer Service Agent

    hace 4 días


    México ReservHotel A tiempo completo

    ReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...

  • Customer Service Agent

    hace 4 días


    México ReservHotel A tiempo completo

    ReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...

  • Customer Service

    hace 3 semanas


    México Grupo Albatros A tiempo completo

    **GRUPO ALBATROS SOLICITA** **CUSTOMER SERVICE** **Requisitos**: **BACHILLERATO CONCLUIDO** **INGLÉS 70%** **ATENCION A CLIENTE** **EXCELENTE ACTITUD DE SERVICIO** OFRECEMOS SUELDO COMPETITIVO PRESTACIONES DE LEY DE LUNES A VIERNES CON UN DIA DE DESCANSO ENTRE SEMANA Tipo de puesto: Tiempo completo Salario: $8,292.17 - $13,000.00 al...

  • Customer Service

    hace 1 semana


    México Grupo Albatros A tiempo completo

    **GRUPO ALBATROS SOLICITA** **CUSTOMER SERVICE** **Requisitos**: **BACHILLERATO CONCLUIDO** **INGLÉS 70%** **ATENCION A CLIENTE** **EXCELENTE ACTITUD DE SERVICIO** OFRECEMOS SUELDO COMPETITIVO PRESTACIONES DE LEY DE LUNES A VIERNES CON UN DIA DE DESCANSO ENTRE SEMANA Tipo de puesto: Tiempo completo Sueldo: $8,292.17 - $13,000.00 al...


  • Edo. de México Bombardier A tiempo completo

    At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience. Your ideas are our fuel. **In your role, you will**: - Be the second point of contact for escalations - Deliver IT...


  • México Quimati A tiempo completo

    Customer Service Executive Advanced English. Experience in the position in industrial manufacturing companies. 2 years minimum. Activities: - Respond to customer requirements. - Generate production orders in the system, follow up of OC. - Generate output orders for product delivery. - Monitor the transfer and ensure effective delivery. - Responsible for...

  • Customer Service

    hace 4 días


    México reclutamiento art A tiempo completo

    ¡ESTAMOS CONTRTANDO CUSTOMER SERVICE! Ofrecemos: Sueldo: $35,000 a $45,000 Prestaciones superiores a la de ley. **Requisitos**: - Experiência en el ramo automotriz - Experiência mínima de 2 años en atención al cliente - Inglés: Avanzado - Escolaridad: Lic. Admón., Ingeniería en Logística o Afin. Dias que se labora: De lunes a viernes Horario:...

  • Customer Service Contact

    hace 10 horas


    México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...