LM004: Ops Agent II

Ops Agent II (Open) Full time Camino Real a Santín # 129 Sauces II San Mateo Otzacatipan 50200 Toluca, MEX Mexico /"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may
- Handle escalated or more complex issues
- Coordinate team activities or those of agency contract staff
- Support supervisor or manager activities
- Support the design, review and implementation of processes and procedure General

job description
Under limited guidance completes the following activities
- Enters airway bills into system on a daily basis.
- Performs daily entry of Time Cards information into PC.
- Handles D/T packages and informs customers of payment.
- Gathers information for different company reports.
- Answers phones, transfers calls, and takes messages as required.
- Prepares paperwork for outbound packages (airways bills, PO Box, and address).
- Assists customers by answering questions on basic features of service.
- Performs miscellaneous typing, filing, and secretarial duties.
- Organize and update station files.
- May be required to perform other duties as assigned Minimum Requirements Minimum Education
- High School diploma
- Proficiency in English (450 TOEIC points) Minimum Experience
- Three (3) years clerical experience
- Valid Drivers License and good driving record Minimum Required Skills
- Ability to lift 70 lbs and to maneuver packages weighing up to 15Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment
- Good human relations, interpersonal, and communication skills
- Strong Planning & Organizing Skills
- Accuracy & Attention to Detail
- Data entry, and/or general office skills
- Team Working Skills
- Strong Microsoft Office & PC Skills
- PC Typing (25/35 WPM)
- Strong Problem Solving Skills
- Clear and articulate speaking voice Commitment to Diversity and Inclusion FedEx está comprometido con un lugar de trabajo diverso e inclusivo. FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales. Job Posting End Date: