Product Support Engineer

hace 1 semana

Mexico Luxoft A tiempo completo

- Project Description:

- We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release equipment with confidence to the market.
- We support a broad array of network emulated protocols and an API that enables automating repetitive tasks, such as hardware regression testing. Our platform can emulate complex network topologies and traffic conditions, thus, quickly identifying problem areas with intelligent and relevant results.
- Our testing solution operates at layers 2 and 3 of the OSI model and it consists of a test GUI and API, both running over specialized hardware.

- Responsibilities:

- As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.

• Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination.

• Internally replicate customer scenarios by the use of routers, switches and other network equipment.

• Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer.

• Complete and maintain records of customer issues and product defects using CRM tools like SalesForce.

• Occasionally attend on-site training and support for the customers.

- Mandatory Skills Description:

• Solid Data Networks fundamentals including network equipment and protocols.

• Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language.

• Troubleshooting abilities.

• Customer orientation.

• Ability to communicate fluently in Spanish and English in verbal and written form.

• Bachelor's degree in related engineering or computer science areas or equivalent years of experience.

- Nice-to-Have Skills Description:

• Formal training and certification in networking concepts such as Cisco or Spirent certification.

• Experience using Spirent Communications test equipment.

  • Product Support Engineer

    hace 7 días

    Remote Mexico Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • B2C Tech Product Engineer: Support

    hace 1 semana

    Mexico City Progressive Automations A tiempo completo

    A leading automation technology company in Mexico City is seeking a Technical Product Engineer for the B2C Team. The successful candidate will provide exceptional technical support to customers, resolving issues and assisting with product applications. This role requires strong communication skills in English and a degree in Electronics, Mechanical, or...

  • Product Support Engineer

    hace 1 semana

    Mexico City IQVIA A tiempo completo

    Job Overview Entry-level professional individual contributor who works under close supervision in a team that is responsible for product design experience. Problems faced are routine. Essential Functions Works directly with product teams to receive support requests. Triages requests, fixes small bugs & submits engineering tickets. Working knowledge of the...

  • Product Support Engineer

    hace 1 semana

    Mexico City IQVIA A tiempo completo

    Job Overview Entry-level professional individual contributor who works under close supervision in a team that is responsible for product design experience. Problems faced are routine. Essential Functions Works directly with product teams to receive support requests. Triages requests, fixes small bugs & submits engineering tickets. Working knowledge of the...

  • Technical Product Engineer: B2C Support

    hace 3 semanas

    Mexico City Progressive Automations A tiempo completo

    A leading automation technology company in Mexico City is seeking a Technical Product Engineer for the B2C Team. The successful candidate will provide exceptional technical support to customers, resolving issues and assisting with product applications. Applicants should have a degree in Electronics, Mechanical, or Mechatronics Engineering and prior...

  • Technical Support Engineer

    hace 1 semana

    Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...

  • Technical Support Engineer

    hace 2 semanas

    Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...

  • Product support engineer

    hace 5 días

    Mexico City Luxoft A tiempo completo

    Project Description:We are a team of Product Support Engineers for a high‐end hardware‐based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...

  • Support Product Support Engineer

    hace 1 semana

    Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completo

    Project Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...

  • Application Support Engineer

    hace 1 semana

    Mexico City Cyferd Inc. A tiempo completo

    Cyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...