Strategic Account Manager

About Influur Influur is redefining how advertising works through creators, data, and AI. Our mission is to make influencer marketing as measurable, predictable, and scalable as paid ads. Backed by top-tier investors and trusted by global brands, we’re scaling quickly across music, beauty, consumer products, and entertainment. We’re building the future of influencer marketing and we’re looking for people who want to build it with us.

About the Role
We’re looking for a Strategic Account Manager to own and grow some of our most strategic client relationships. This is a hybrid farmer + hunter role. Your primary responsibility is to ensure our existing clients are successful, their campaigns are delivered seamlessly, and their business continues growing with Influur. At the same time, you’ll proactively identify expansion opportunities within your portfolio and help generate new business with strategic prospects. This is not a campaign coordination role, but campaign success is one of your core responsibilities. You’ll partner closely with our Campaigns team to ensure every campaign launches on time, clients stay informed, risks are identified early, and execution meets the high standards our partners expect. We’re looking for someone who thinks commercially, builds trust quickly, understands influencer marketing, and naturally looks for opportunities to grow relationships and revenue. What You’ll Do Own Strategic Client Relationships
- Become the primary point of contact for your portfolio of clients after contracts are signed.
- Build trusted, long-term relationships with brand managers and key stakeholders.
- Lead day-to-day communication, status updates, planning conversations, and business reviews.
- Represent Influur professionally while becoming a strategic advisor for your clients. Drive Campaign Success
- Partner closely with the Campaigns team to ensure campaigns launch on time and are delivered successfully.
- Maintain full visibility into campaign progress, timelines, deliverables, and client expectations.
- Proactively communicate campaign updates and remove blockers before they impact delivery.
- Handle campaign objections, scope questions, talent swaps, and delivery issues while escalating only strategic or pricing decisions.
- Ensure clients always have confidence in campaign execution without personally owning campaign operations. Protect Client Health
- Proactively identify at-risk accounts before the client raises concerns.
- Monitor account health and identify potential delivery, communication, or relationship risks.
- Build recovery plans for at-risk clients and partner internally to resolve issues quickly.
- Own the client relationship during difficult conversations and maintain long-term trust. Grow Existing Accounts (Farmer)
- Continuously identify opportunities to expand existing partnerships.
- Recognize commercial triggers and translate them into business opportunities.
- Recommend additional campaigns, creators, services, or markets based on client needs.
- Partner with leadership to convert expansion opportunities into revenue.
- Demonstrate measurable account growth through upsells and expanded partnerships. Generate New Business
- Prospect and build relationships with new brands, agencies, and strategic partners.
- Generate qualified opportunities through outbound outreach, networking, referrals, and industry relationships.
- Understand client challenges and position Influur as a strategic partner.
- Build pipeline while balancing existing account responsibilities. Maintain Operational Excellence
- Maintain CRM as the single source of truth for client status, opportunities, risks, and next steps.
- Prepare weekly account updates and opportunity summaries for leadership.
- Surface risks, workload constraints, and operational issues early.
- Improve systems and workflows instead of relying on manual workarounds.
- Collaborate cross-functionally to continuously improve the client experience. You’re the Type Who:
- Owns client relationships with confidence and professionalism.
- Thinks like both a farmer and a hunter.
- Can balance relationship building with commercial growth.
- Understands influencer marketing beyond campaign execution.
- Has strong judgment when selecting creators, evaluating campaign performance, and advising clients.
- Spots risks before they become problems.
- Keeps CRM and account documentation organized and always up to date.
- Escalates strategically rather than trying to solve everything alone.
- Uses AI and technology to work smarter and improve efficiency.
- Thrives in fast-paced environments with high ownership. Background: We’re looking for someone who has successfully managed strategic client relationships, grown existing accounts, proactively identified new business opportunities, maintained operational excellence through disciplined CRM management, and confidently navigated complex client situations