Robotics Support Associate

A LITTLE BIT ABOUT Boldr

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Robotics Support Associate (also known as Data Services Associate), you will support the remote operation and monitoring of robotic systems using specialized tools and platforms. You will be responsible for executing processes as defined by the client and/or management, ensuring accuracy, consistency, and adherence to operational standards. The role requires strong attention to detail, the ability to maintain productivity at defined proficiency levels, and a willingness to quickly learn new systems and workflows.

This role will require you to be in the office, 5 days in a week. The Boldr office is located at Paseo 60, Calle 60 #346, Centro 97000 Mérida, Mexico.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

- Assist with backend robotic processes in fulfilling customers’ orders.
- Provide feedback for improvements to robotic arms.
- Ensure defined productivity targets are met.
- Ensure defined quality targets are met.
- Identify process improvement opportunities as they arise.
- Reports process deficiencies to ensure accurate execution of tasks.
- Create and finish projects assigned by the client.
- Collaborate with internal and external teams in completing projects.
- Control and teach our sorting robots new skills.
- Collaborate with other team members to provide user feedback, communicate issues or improvements to your shift manager.
- Take initiative and ownership in identifying areas of improvement.
- Work flexible shifts controlling robots.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

- Curious and authentic, just like us #beboldr.

- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.
- Able to work well in a team environment.
- Proactive and self-motivated.
- Strongly interested in learning new ideas, processes, and unique requirements.
- Strongly interested in learning about new technologies.
- Experience with PC, console, and mobile games.
- Interest in gaming and robotics.
- Able to focus for a long period of time.
- Patient and persistent.
- Flexible and able to adapt to different processes.
- Flexible and able to adapt to different schedules.
- Able to accept feedback gracefully.

Requirements

YOU HAVE…

- Previous experience in a related field is a plus.
- Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.
- Strong computer literacy skills.
- Excellent problem-solving and observational skills.
- Availability to work different shifts.