Outreach Support

Position description:The Outreach Support Associate will join a team that works to engage students who are interested in ISA programs. The primary objective of the OSA is to support and coordinate sales funnel activity which includes but is not limited to data entry, first point of contact for some inbound communication, and responding to some requests for more information. The OSAs will follow standards of best practices laid out by bodies that support education abroad.III. Responsibilities- Review and submit new student inquiries to our lead management system from various online and in-person lead capture sources- Serve as the first point of contact for some inbound channels (Passing calls to Program Advisors, managing the initial course form inquiries...etc)- Document all student contact in GRS (ISA's internal Customer Relationship Marketing software)- Utilizing our FPS phone system to pass calls to the most appropriate contact within ISA- Carry out administrative tasks assigned by the team lead or Director, Student Outreach- Assume additional responsibilities as requested**Requirements**:Minimum Qualifications- Excellent written and verbal English communication skills- Customer service experience- Excellent organization skills- Strong basic computer skills- Working knowledge of Microsoft Office products (word, outlook, excel, etc.)Desired Qualifications- Some Higher Education Experience- 2-3 years experience in Customer Service and/or Marketing- Relevant experience living, traveling and/or studying in the U.S.- An understanding of the U.S. college/university system