Operations Manager

Strategic Operations Lead (Short-Term Rentals)

Company: Gather Getaways (part of Gather Circle)

Location: Mexico (Remote)

Reports to: Founder

Team Scope: Guest Experience, Maintenance Coordination, QA, Onboarding

Current Portfolio: 10 properties

Planned Growth: 2–4 new properties per month starting Q2 2026

Role Overview

Gather Getaways is the short-term rental management arm of Gather Circle, a multi-brand platform focused on building scalable, high-performance operating companies.

We are hiring a Strategic Operations Lead to design, own, and continuously improve the operational systems required to scale from 10 properties today to 100+ properties without sacrificing quality, margins, or owner trust.

This role sits above daily execution and below executive leadership. You will not be responsible for answering guest messages or scheduling cleaners. You will be responsible for ensuring the systems that handle those functions perform at a high level as we scale

You are accountable for outcomes, not activity.

What You Will Own

You own the operating system of Gather Getaways.

This includes:

Scalable operational structure as property count increases

Team design, accountability, and performance

Process architecture across guest experience, cleaning, maintenance, and onboarding

Quality control systems that prevent issues before they escalate

Operational readiness for sustained monthly growth

You are expected to think 3–6 months ahead of the current portfolio size.

Core Responsibilities

Operational Strategy & Scale Readiness

Design and refine SOPs to support growth from 10 → 100+ properties

Build repeatable workflows for onboarding 2–4 properties per month

Ensure tools, systems, and documentation scale ahead of demand

Remove founder dependency from day-to-day operation

Team Leadership & Accountability

Lead and manage execution-level roles (guest experience, maintenance coordination, QA)

Establish KPIs, scorecards, and accountability rhythms

Identify gaps in skills, capacity, or structure as growth accelerates

Recommend hires and role adjustments based on forecasted demand

Quality & Performance Management

Own guest satisfaction and review performance

Own cleaning and turn quality through audits and reporting

Reduce refunds, escalations, and rework through proactive systems

Maintain consistency across properties as volume increases

Cross-Functional Judgment

Act as the first escalation point for complex or high-impact issues

Make independent operational decisions within defined authority

Clearly communicate risks, tradeoffs, and system constraints to leadership

Balance speed, quality, and cost as the portfolio grow

Reporting & Metrics

Track and report core operational KPIs weekly

Translate data into clear insights and action plans

Provide leadership with visibility without pulling them into execution

What Success Looks Like (6–9 Months)

Gather Getaways can onboard multiple properties per month without chaos

Founder is no longer the operational backstop

Quality metrics remain stable or improve during growth

SOPs are documented, followed, and continuously improved

Team operates with clarity, confidence, and accountability

Required Experience

3+ years in operations, hospitality, property management, or systems-heavy roles

Experience supporting or leading operational scale

Strong written and spoken English

Proven ability to design and enforce processes

Comfort making decisions with incomplete information

Ideal Background (Strong Plus)

Short-term rental or hospitality operations experience

Experience scaling from small portfolio to multi-market operations

Familiarity with PMS platforms, QA workflows, and reporting dashboards

Prior responsibility for KPIs tied to quality, speed, and margin

Personal Traits We Value

Structured, systems-oriented thinker

Calm under pressure

High ownership mentality

Clear, concise communicator

Comfortable being accountable for outcomes

You should enjoy building order before growth forces chaos.

Authority & Autonomy

This role includes real decision-making authority.

You will be trusted to:

Make operational decisions without constant approval

Enforce standards across teams

Recommend hires, role changes, and system improvements

If a role requires permission for every decision, it is not designed correctly. This one is.

Compensation

Competitive for senior operations talent in Mexico

Final compensation based on experience and demonstrated judgment

Why This Role Matters

This role exists to ensure Gather Getaways can scale predictably.

The systems you build will determine whether growth feels controlled or chaotic.