Sr. Technical Account Manager

Want to get to the next step in your international career? We can support you Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services. One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycle Apply now This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company. Challenge As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale. This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines
- and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows. You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where: ● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions ● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you'll do
Technical Onboarding & Time-to-Value ● Own the technical onboarding experience for new customers ● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines ● Guide customers through initial use cases that align with their success criteria ● Ensure customers reach meaningful value quickly and confidently Adoption & Ongoing Technical Success ● Drive sustained adoption across teams, projects, and workflows ● Help customers expand test coverage, standardize best practices, and scale usage over time ● Provide expert guidance on test automation strategy, visual testing, and quality maturity ● Identify adoption gaps and proactively recommend technical improvements Technical Ownership & Problem Solvin ● Serve as the primary technical point of contact for assigned accounts ● Troubleshoot and resolve complex technical challenges in coordination with Support team ● Conduct technical health checks, architecture reviews, and optimization sessions ● Lead root cause analysis for escalations and recurring issues Customer Advocacy & Risk Management ● Proactively identify technical risks that could impact adoption, satisfaction, or renewal ● Partner with CSMs to support renewals and expansions with strong technical validation ● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering Cross-Functional Collaboration ● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success ● Contribute to onboarding playbooks, best practices, and enablement materials ● Help improve internal processes that scale technical customer success Mandatory skills ● Advanced/fluent English skills – Excellent written and verbal communication skills ● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience) ● Experience with test automation frameworks, APIs, and CI/CD pipelines ● Solid understanding of the software development lifecycle (SDLC) ● Proven ability to debug, troubleshoot, and solve complex technical problems ● Strong communication skills and comfort working directly with senior engineers and technical leaders Preferred Qualifications ● 5+ years of experience in QA Test automation or DevOps ● Experience in test automation (functional, regression, UI testing) ● Familiarity with Playwright, Selenium, Cypress, or similar frameworks ● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer) ● Background in Quality Engineering, Software Development, or DevOps ● Experience supporting customers across different maturity levels and organizational complexity Perks and Benefits As a Sr. Technical Account Manager
- Automation Test Engineer @Ubiminds, you:
• Are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• Enjoy our remote-first policy – we are a distributed team, after all.
• Get your own MacBook (none of that /"bring your own device/" stuff here).
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun
• Improve your English through free lessons with a native Englis