Account Manager

Job Title Account Manager

Location and Work Model Cancún Hybrid/ Guadalajara Remote

Job Summary

We are looking for a proactive and strategic Account Manager to join our team. You will be responsible for managing a portfolio of hotel partners, building strong relationships, and driving commercial performance. You will act as a trusted advisor to your partners, ensuring they understand and leverage HBX Group's full value proposition and ecosystem. Your role will focus on optimizing partner performance, negotiating tailored commercial agreements, and delivering long-term, joint-value growth.

Job Responsibilities

- Digital Enablement: Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency
- Partnership Building: Serve as the primary point of contact for hotel partners. Build rapport and trust through a consultative approach. Represent HBX at industry events and networking opportunities.
- Portfolio & Performance Management: Monitor KPIs and performance metrics. Collaborate with Account Optimization Managers to ensure optimal commercial conditions. Identify opportunities through market trend analysis.
- Strategic Execution: Implement strategic plans aligned with regional and company goals. Prioritize partner interactions and support ecosystem integration with tailored product offerings.
- Contracting & Negotiation: Understand partner potential and negotiate agreements. Improve contracting quality to drive conversion and revenue growth.
- Cross-Functional Collaboration: Work closely with peers, stakeholders and other areas to ensure smooth execution.
- Tool & Process Adoption: Ensure consistent use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization.

Required Skills

Strategic Relationship Management

- Ability to build and maintain long-term, trust-based relationships with hotel partners.
- Skilled in consultative selling and understanding partner needs.

Commercial Acumen & Negotiation

- Strong negotiation skills with experience in structuring tailored commercial agreements.
- Understanding pricing, inventory, and distribution strategies in the hospitality sector.

Data-Driven Decision Making

- Proficient in analyzing performance data and market trends to inform strategy.
- Ability to translate insights into actionable plans that drive measurable results.

Product & Revenue Optimization

- Knowledge of hotel revenue management principles and Travel Products.
- Experience in identifying growth opportunities and optimizing partner performance.

Collaboration & Communication

- Excellent interpersonal and communication skills, with the ability to work cross-functionally.
- Comfortable collaborating with internal teams and external stakeholders across regions.

Agility & Innovation

- Thrives in a fast-paced, evolving environment.
- Creative thinker with a proactive, solution-oriented mindset.

Required Tech Skills

Data analysis & KPIs and metrics monitoring

- Microsoft Excel

Business Intelligence tools knowledge for data visualization & comprehension

- Tableau, Power BI, QlickView or similar

Presentations design

- Microsoft Power Point

CRM platforms basic knowledge for data consultation & tracking interactions

- Salesforce, HubSpot, Zoho or similar

Sales Enablement tools knowledge

- Salesloft, Outreach, Groove or similar

Required Qualifications and Skills

- Qualifications in Business Administration, Tourism Management, or a related field.
- 3+ years of experience in commercial roles with direct parnter interaction.
- Proven experience in contracting, negotiation, and account planning.
- Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.
- Adept at managing multiple business priorities and complex situations with strategic thinking and composure.
- Experience in a fast-paced, dynamic environment is essential.
- Experience developing and executing account growth strategies.
- Fluent in English (spoken and written); additional languages are a plus.

If you're passionate about travel, strategic partnerships, and driving business growth, we want to hear from you. Join HBX Group and help us shape the future of travel.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference