Key Account Manager

As Key Account Manager for Experiences your overall objective will be to grow and optimize a portfolio of accounts across the USA and LATAM. The role is responsible for managing and growing existing accounts to whom we provide Experiences and Activities. This is a great opportunity for an experienced account manager to manage and develop a diverse portfolio of client accounts (including national, regional and global tour operators, online & retail travel agencies, hotel chains, destination management companies).

Main Objectives:

Focus on growth and development of existing clients through proactive management of assigned portfolio of accounts.

Working collaborative across HBX group to understand opportunities for growth of our Experiences portfolio via our Eco-system.

Identification and assessment of client's critical needs and liaison with internal departments to find solutions.

Take actions based on daily/weekly analysis of clients' performance.

Attend weekly trading meetings and provide succinct updates on client performance, market trends and opportunities.

Ensure the timely and successful delivery of solutions according to customer needs

Essential:

- At least 3 years' sales management experience in the B2B market, ideally within the travel/tourism industry including a proven track record of increasing sales through existing clients, and key account management.
- Excellent knowledge of MS Office applications (Word, Excel & PowerPoint), CRM Systems (Salesforce) and MI tools.

Desirable:

- Degree or accredited experience in the field of Experiences or Tourism

Skills Knowledge & Experience QUALIFICATIONS

- Fluent in Spanish & English with excellent communication and presentation skills (verbal and written). Additional languages would be a major plus given the individual will be managing customers internationally.
- Knowledgeable about the travel/tourism industry in particular Experiences.
- Strong business acumen and negotiation skills - able to drive insights, make commercially sound decisions and reach mutually beneficial agreements through a deep understanding of clients, the market, key business drivers and financial indicators.
- A proactive, results-oriented individual who is comfortable working on their own initiative and driven by working towards targets. Highly motivated and hungry to progress their career.
- Strong collaboration skills, customer and team focused, with the ability to engage and influence key decision makers
- Exceptional organizational and project management skills. The individual needs to be detail oriented, take ownership and have a methodical approach to the management and maintenance of accounts
- Comfortable managing multiple projects and activities in a demanding and rapidly changing business environment
- A general understanding and interest in technology, particularly the features and benefits of different IT and web based solutions to connect and store data (e.g. XML, white label websites)
- Experience working across multiple countries and regions and cultural awareness through working with global customers is advantageous
- Flexible and adaptable to travel, with the expectation to travel 25% of the time.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.