Learning and development associate

hace 2 semanas

Mexico City Cart.com A tiempo completo

About Cart.com:

Cart.com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to simplify complexity and drive growth.

Our vision is to be the global backbone of commerce, and we're looking for innovative, entrepreneurial teammates to help customers streamline operations and reach their audiences everywhere. Ready to join us? We'd love to hear from you.

Pay range and compensation package

- Pay up to $21,500 MXN (before taxes)
- Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
- Comprehensive life and medical insurance.
- Growth opportunities as we continue to expand
- Onsite role in Polanco.

The Role:

We're seeking a motivated and adaptable Trainer to lead the onboarding and development of new Contact Center Representatives. In this role,

What you'll do:

- Design and deliver engaging training programs that cover products, systems, procedures, and customer service best practices.
- Develop and maintain learning materials, including courses, guides, and knowledge bases, ensuring content is accurate and up to date.
- Facilitate interactive sessions to enhance skills in call handling, problem-solving, and customer engagement.
- Track and evaluate trainee progress using performance data and feedback, identifying areas for improvement.
- Conduct needs assessments to refine training strategies and address skill gaps.
- Ensure compliance with company policies, service standards, and regulatory requirements.
- Stay informed on industry trends and emerging technologies to continuously improve training effectiveness.

This position requires strong communication skills, creativity, and the ability to work independently while driving excellence in customer experience.

Requirements:

- 2+ years in call center training or related field
- Experience with instructional design, LMS, and customer service systems
- Strong communication and leadership skills
- Strong knowledge of adult learning theories, instructional design methodologies, and facilitation techniques.
- Familiarity with e-commerce customer engagement best practices.
- Bilingual (English/Spanish)

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