Travel Partner Excellence Manager

hace 1 semana

Cozumel, México NexusTours A tiempo completo

En NexusTours, ofrecemos más que un trabajo—garantizamos una experiencia que cambia vidas.

Como parte de GoNexus Group, somos líderes en la industria del turismo y la tecnología, dedicados a crear experiencias B2B de alto valor y relaciones sólidas con nuestros Travel Partners alrededor del mundo.

¿Estás listo para elevar la excelencia en la gestión de Travel Partners y representar una marca líder en turismo?

Buscamos un Travel Partner Excellence Manager en Cancún, un perfil estratégico, orientado a datos y con fuerte visión B2B, capaz de fortalecer relaciones clave, impulsar la mejora continua y asegurar una experiencia end-to-end consistente y de alta calidad para nuestros Travel Partners.

What's in it for you?

• Ser parte de un grupo turístico global con fuerte enfoque en excelencia y mejora continua

• Rol estratégico con alto impacto en la experiencia B2B y la sostenibilidad de cuentas clave

• Interacción constante con Travel Partners internacionales

• Oportunidad de influir transversalmente en equipos y procesos

• Crecimiento profesional en un entorno dinámico y retador

What will you do as a Manager, Travel Partner Excellence?

• Actuar como principal punto de contacto y representante de NexusTours ante Travel Partners

• Gestionar relaciones B2B estratégicas, asegurando altos estándares de calidad y servicio

• Monitorear KPIs de calidad (CSAT, NPS, complaint ratios, adoption levels, SLAs)

• Liderar planes de mejora continua basados en data y feedback operativo

• Coordinar reuniones periódicas con Travel Partners y equipos internos

• Traducir métricas y hallazgos en acciones concretas y sostenibles

• Asegurar la correcta adopción de nuevas promesas de servicio y estándares operativos

What do we expect from you?

Must-haves:

• Inglés avanzado (oral y escrito), con capacidad para liderar reuniones, negociaciones y presentaciones

• Mínimo 5 años de experiencia en gestión de Travel Partners o cuentas B2B en turismo, hospitality o DMC

• Fuerte dominio de métricas de calidad y herramientas operativas (KPIs, SLAs, CRM/ERP)

• Licenciatura concluida (Administración, Turismo, Hospitality, Negocios, Ingeniería, CX, Marketing o afín)

Nice-to-haves:

• Experiencia previa trabajando con modelos B2B en turismo u hospitalidad

• Conocimiento profundo de métricas de experiencia (CSAT, NPS, Sentiment Score)

• Experiencia en gestión de proyectos o iniciativas de mejora continua

Why join us now?

Este rol es clave para fortalecer nuestra propuesta de valor B2B y elevar la experiencia de nuestros Travel Partners. Buscamos a alguien con criterio, ownership y madurez profesional para representar a NexusTours frente a partners estratégicos y liderar conversaciones de alto impacto, incluso en escenarios de fricción o escalación. Todos los días, creamos experiencias que transforman la vida de nuestros huéspedes, partners y compañeros de equipo.

Tu talento puede marcar la diferencia.

Apply today

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NexusTours se enorgullece de ser un empleador que promueve la igualdad de oportunidades. Estamos comprometidos con la inclusión y la diversidad independientemente de raza, color, religión, sexo, origen nacional, orientación sexual, edad, discapacidad o identidad de género.

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