Facilities Specialist

We are looking for a Distribution Specialist to support the electronic distribution operations of Royalton Hotels & Resorts, working cross-functionally with Operations, Reservations, Revenue Management, Sales, and Marketing.
The Distribution Specialist is responsible for:

Managing and maintaining hotel rates, inventory, packages, and content across all electronic distribution channels, including CRS, PMS, OTAs, wholesalers, GDS, B2B portals, and direct channels.
Ensuring the correct configuration and ongoing maintenance of rate plans, room types, promotions, policies, and inventory in systems such as SynXis, NewHotel, HPP, MARSHA, and GDS platforms.
Auditing distribution systems on a regular basis to ensure compliance with brand standards, SOPs, and distribution guidelines.
Providing support to Operations, Reservations, Revenue Management, Sales, and Marketing teams, ensuring rate parity, availability accuracy, and optimal channel performance.
Testing and validating channel connectivity to guarantee bookable rates, correct content display, and seamless reservation delivery across all partners.
Monitoring and resolving interface errors, rejected reservations, and connectivity issues, escalating cases when required.
Supporting new property openings by loading hotel content, rates, inventory, and connectivity across all required systems, meeting established timelines.
Managing Marriott distribution tools and platforms to ensure the correct execution of promotional strategies, offers, and technical requirements.
Participating in audits, system testing, and continuous improvement initiatives focused on distribution efficiency and revenue optimization.

Bachelor's degree completed in Tourism, Hospitality, Business Administration, or a related field.
Minimum 1 to 2 years of experience in Distribution, Revenue, Reservations, or related roles within hotels, resorts, or hospitality groups.
Advanced English proficiency, both written and spoken.
Strong knowledge of hotel distribution systems such as SynXis, GDS (Sabre, Amadeus, Galileo, Worldspan), PMS, OTAs, and B2B platforms.
Experience managing rates, inventory, packages, promotions, and multi-channel connectivity.
Don't miss the opportunity to join one of the most dynamic and fast-growing all-inclusive resort brands in the Caribbean.