Field Services Engineer

hace 3 semanas

Ciudad Sabinas Hidalgo, México GEA Group A tiempo completo

GEA is an international engineering company and one of the largest suppliers for the food, beverage, chemical, pharmaceutical and farm technology industries. In fact, without realizing it, you have likely eaten, drunk or taken medication produced with GEA equipment in the last 48 hours. We are focused on supporting our clients as we all work towards more sustainable production in all the industries we support.

The world today needs better. For our planet and future generations.

To support our growing business, we are looking for a new Field Service Engineer - Food Industry in Monterrey, Mexico.

Roles And Responsibilities:

- The Field Service Engineer reports to Head of Service. He/She covers the Food service execution (field service) .
- He/she is responsible for executing the strategy of the area and provide a reliable country Food service execution.
- Delivery of top-quality service execution.
- First point of customer contact for service execution.
- Achieve set targets on service deliverables / KPIs / Service revenues.
- Generate new opportunities for Spare parts, upgrades, tooling and Food services
- To follow the internal expenses and travel policies.
- Execute the service of plant retrofits / upgrades.
- Execute and support installation, supervision, commissioning, maintenance and Training at site.
- Close contact with customer for maintaining good relationship.
- Execute maintenance works, planned service and breakdown service.
- Be available with personal security equipment and compliance to standard operating procedures (SOP) at site.
- Ensure availability of the required documentation and update document templates to the latest versions.
- Delivery of executed service reports, parts of hours, compensatory days and travel expenses in the periods established by the Head of service.

Profile And Qualifications:

- Bachelor's degree in engineering as a standard.
- Profound experience in Food industrial engineering organization(s), as proven by:
- Proven (minimum 5 yr) service and service operations experience
- Experience with remote team leaders.
- Knowledge of several technological Food products from local markets.
- Listens carefully and contributes her/his own opinion in a constructive manner and to the point.
- Recognizes the positive aspects of two conflicting opinions and deals with them appropriately.
- Aware of tactics and strategies in the Food market, managing vision and purpose, can inspire and motivate units and organizations.
- Food Makes customers and their needs a high priority focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind.

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