ITSO Production Support

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of ITSO Production Support

Role Purpose:

This role will focus on ITSO (IT Service Owner) responsibilities. This is a key administration role for IT to maintain our critical Fraud systems. The ITSO is responsible for maintaining all governance aspects of internal policies and procedures. The candidate will work with the current ITSO to learn and take on responsibility for 12 Fraud applications and conduct many types of reviews (some listed below):

Main Activities:

- Coordination of Disaster Recovery (DRE) plans – Works with vendors/HSBC technical resources (network team, developers)/business teams to develop a plan to align with scheduled Disaster Recovery dates. Also provide support during HSBC and Vendor DREs
- SCOTT (Service Continuity Testing Tracker) – coordinating/performing and documenting the periodic disaster recovery exercise
- Service Reviews – periodic service reviews to confirm details documented in Service Now since last review, and get signoff from business owner if necessary
- Application Reviews - periodic service reviews to confirm details documented in Service Now since last review, and get signoff from business owner if necessary
- TRMF (Technology Resilience Maturity Framework) – perform Vulnerability Assessment to identify areas of resilience improvements in cooperation with the business, documented in HOOP
- ICE (IT Compliance Engine) Review – review compliance ratings for all applications in terms of SDLC, DEPL, DMOV, performance and stress testing and data management, etc
- AMRP (Assisted Manual Recertification Program) – periodic review to maintain access for business users
- IDAM (Identity and Access Management) Exceptions – periodic review of exceptions to be raised for user access
- BRETT (Data Backup and Restoration Testing Tracker) - periodic review of data backup of applications
- BIA (Business Impact Analysis) – annual review with business owner for each application
- CR Reviews – Checking Change Requests for quality and no negative impact to ICE scores

Qualifications Required:

- Degree in Computer Science or IT related disciplines
- Strong English skills are a must
- 5+ years of software development/deployment/support experience
- 2+ years of Java / UNIX software development experience a plus
- Knowledge of tools such and Jira, Confluence, Visio a plus
- Experience with communication to clients, business partners, and management a plus
- Experience with presentations, facilitation of meetings, etc. a plus

Lenguage Level:

- Advanced English

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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