Vice President of Operations

What you’ll need to succeed as a Vice President of Operations, Mexico at XPO

The Vice President of Operations, Mexico is responsible for owning, growing, and scaling the company’s Mexico–U.S. transborder business. This executive leader owns the strategy, partner ecosystem, regulatory compliance, and end-to-end sales and relationship with Operations required to build a compliant, profitable, and scalable cross-border LTL freight solution.

This role is highly hands-on and combines product development, partner management, commercial leadership, and operational execution to establish a best-in-class Mexico transborder offering. The VP of Mexico Operations will serve as the internal subject matter expert and external face of the company’s Mexico transborder capabilities.

Minimum qualifications:

- Bachelor’s degree in business or a related field (Logistics, Supply Chain, Sales/Marketing, Manufacturing, Finance, etc.) or equivalent combination of education and experience.
- 10+ years of experience in LTL, transportation, supply chain, sales or logistics services, with significant hands-on Mexico–U.S. transborder experience.
- Deep knowledge of LTL sales process, operations, cross-border customer acquisition, and Mexico transborder freight processes.
- Strong understanding of cross-border documentation and compliance requirements (e.g., DODA, CO, CCP).
- Proven experience managing and owning a P&L.
- Demonstrated leadership experience managing teams in a complex, matrixed environment.
- Strong vendor and customer relationship management skills.
- Excellent communication, leadership, and executive presence.
- Advanced analytical capability using spreadsheet and database tools (e.g., Excel, Access).
- The ability to hire, lead and motivate a team to meet/exceed goals.
- Proficiency with Microsoft Office Suite.
- Ability to handle confidential and sensitive information.
- Valid driver’s license with satisfactory driving record.
- Fluency in English and Spanish (read, write, speak) is required.
- Willingness and ability to travel frequently (up to ~75%), including travel within the US and Mexico.

About the Vice President of Operations, Mexico job

What you’ll do on a typical day:

Strategy, Growth & Product Leadership

- Own the end-to-end growth strategy for Mexico–U.S. transborder operations, including revenue, margin, and service performance.
- Define service offerings, operating models, and go-to-market strategies for cross-border LTL freight.
- Identify target industries, trade lanes, and customer segments to drive profitable growth.
- Continuously assess market conditions, competitive dynamics, and regulatory changes to refine product and growth strategy.
- Partner with executive leadership to execute enterprise growth initiatives, including product and mode expansion.

Sales Enablement & Commercial Execution

- Serve as the subject matter expert for Mexico transborder services in customer meetings, RFPs, and contract negotiations.
- Partner closely with Sales to support customer acquisition, solution design, and deal execution.
- Support pricing strategies, margin targets, and service commitments for Mexico transborder opportunities.
- Translate customer requirements into executable cross-border and domestic transportation solutions.

Operations & Partner Management

- Build, manage, and maintain strategic relationships with carriers inside Mexico and customs brokers.
- Establish a scalable, compliant partner network capable of supporting growing shipment volumes.
- Act as the primary escalation point for partner performance, service failures, and exception resolution.
- Develop and implement SOPs, controls, and operational processes to support consistent service delivery.

Compliance & Risk Management

- Ensure full compliance with U.S. and Mexico import/export laws, customs regulations, transportation laws, and trade agreements (including USMCA).
- Partner with customs brokers and compliance teams to ensure accurate documentation (e.g., DODA, CO, CCP) and timely border clearance.
- Stay current on regulatory, tariff, and border policy changes impacting Mexico transborder operations.
- Identify and mitigate operational, financial, and compliance risks associated with cross-border transportation.

Cross-Functional Leadership

- Build and maintain effective feedback loops to support the team and aggressive growth expectations.
- Collaborate with Operations, Sales, Customer Service, Legal, Finance, IT, Compliance, Safety, and Procurement to support product launches and growth initiatives.
- Align internal systems, tools, and processes to support scalable Mexico transborder execution.
- Provide leadership and guidance on transborder best practices across the organization.

Enterprise & Regional Leadership Responsibilities

- Own and deliver P&L results, including EBITDA, revenue, shipment, and tonnage targets.
- Lead commercial strategy execution through effective forecasting, staffing, labor planning, and cost management.
- Drive accountability through KPI management, corrective action plans, and continuous improvement initiatives.
- Collaborate with linehaul and network partners to optimize capacity, routing, and cost efficiency.
- Drive improvements in service quality, on-time performance, claims reduction, and customer satisfaction.
- Foster workforce engagement and ensure consistent application of policies and people practices.
- Execute fleet strategy initiatives to improve profitability and reduce operating costs.
- Partner with Business Intelligence, Finance, Procurement, and IT to identify efficiencies and data-driven improvements.