Logistics Analyst

hace 2 semanas

Ciudad Sabinas Hidalgo, México H&CO A tiempo completo

The Brokerage Dispatch Support role is responsible for providing after-hours customer service. During the after-hours shift, this position oversees the daily freight management of all assigned accounts within the group and supports the Supply Chain Leaders and/or Account Managers in maintaining strong customer scorecard performance. Type of work: On site Schedule: 5 days a week - rotating shift - may include night shifts or weekends. What we offer: - Monthly Salary: 25k gross - Monthly grocery vouchers in compliance with applicable tax regulations. - Monthly phone allowance of MXN $1,200. - Major Medical Expenses Insurance for the employee and eligible dependents. - Life insurance. - Savings fund with employer and employee contributions, paid annually. Primary Job Duties: - Use tools such as the TMS, rating systems, optimization platforms, and other resources as needed to create effective logistics solutions. - Coordinate, track, and follow up on assigned customer loads to ensure all requirements are met, including on-time pickups and deliveries. - Maintain clear communication with Account Managers, customers (as necessary), and shippers to provide load status updates. - Keep the TMS accurate and up to date in all areas (operational, rating, etc.) to provide timely visibility and ensure loads are ready from an accounting standpoint. - Build and maintain strong relationships with carriers through effective communication, meeting commitments, and conducting monthly feedback meetings. - Prepare daily, weekly, and monthly customer reports in line with client requirements. - Provide "spot" rate quotes upon customer request and arrange expedited transportation when needed. - Follow all company policies and procedures outlined in the employee handbook, ensuring full understanding of its content. - Perform additional after-hours duties as assigned. Education and Experience: - Bachelor's degree required. - Minimum of 1–2 years of relevant experience and/or training, or an equivalent combination of education and experience. - Experience using a Transportation Management System. - Proficient with Microsoft Outlook, Word, and Excel. - Business-level English required. Essential Skills: - Strong planning and organizational abilities. - Capable of handling multiple tasks simultaneously. - Quality-focused and results-driven.

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