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We’re looking for a people-focused, motivated Customer Service professional to join our team as a Vehicle Support Specialist. In this role, you’ll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experience with our products. You’ll also gain hands-on knowledge of our business model and become an expert in our software suite.
This is an excellent opportunity to kickstart or grow your career in a high-growth SaaS company, collaborate with a supportive team, and build skills that will help you thrive across the tech industry.
What You’ll Bring
- 1–3 years of customer support experience, ideally in a B2B or SaaS environment.
- Exceptional communication skills, both verbal and written.
- Fluency in French and/or Spanish (read, speak, write) is a strong plus.
- Experience with Zendesk or similar ticketing platforms is a plus.
- A strong commitment to providing excellent service.
- Ability to explain complex or technical concepts clearly and simply.
- A positive, flexible, and enthusiastic attitude.
- A collaborative mindset and willingness to help—no matter the task size.
- High sense of urgency, with the ability to prioritize and meet tight deadlines.
- Strong organization skills and attention to detail.
- Reliable performance in team-oriented environments.
- A creative and analytical approach to problem-solving.
- Proficiency in Microsoft Office Suite.
What You’ll Do
- Respond to and resolve customer and end-user inquiries of varying complexity via phone, email, and web chat, while meeting defined service levels.
- Deliver a positive, customer-centric approach in troubleshooting and issue resolution.
- Set and manage customer expectations to ensure high satisfaction.
- Document and maintain all customer cases, updates, and follow-up tasks in the ticketing platform.
- Review and process customer forms and documentation with accuracy.
- Become a Subject Matter Expert (SME) for assigned products, tasks, and support processes.
- Collaborate closely with internal teams (Product, Customer Success, Account Management) to ensure timely and proactive resolution of customer issues.
