Product Operations Manager
hace 5 días
Position Title: Product Operations Manager
Location: Mexico City
Key Responsibilities:
- User Lifecycle Management: Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.
- Product Operations: Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
- Data & Performance: Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
- Compliance & Risk: Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.
- Cross-Team Collaboration: Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights.
Qualifications:
- 3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management.
- Knowledge: Deep understanding of credit user behavior, market dynamics, and fintech regulations.
- Strong organizational and communication skills. Experience with project management tools is helpful.
- Proficiency in Excel , SQL, Tableau/Power BI; data-driven decision-making.
- Education: Bachelor's degree in Business, Marketing, Finance, or related fields (master's a plus).
- Language: Spanish, English, preferably Chinese.
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