Product Operations Manager

hace 5 días


Estado de Chiapas, México Du Xiaoman Technology A tiempo completo

Position Title : Product Operations Manager Location : Mexico City Key Responsibilities: User Lifecycle Management : Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits. Product Operations : Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team. Data & Performance : Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights. Compliance & Risk : Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates. Cross-Team Collaboration : Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights. Qualifications: 3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management. Knowledge: Deep understanding of credit user behavior, market dynamics, and fintech regulations. Strong organizational and communication skills. Experience with project management tools is helpful. Proficiency in Excel , SQL, Tableau/Power BI; data-driven decision-making. Education: Bachelor’s degree in Business, Marketing, Finance, or related fields (master’s a plus). Language: Spanish, English, preferably Chinese.



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