Bilingual Genesys Cloud Telecom Support Engineer

Hace 16 horas

Ciudad de México, Ciudad de México Convergys Jornada completa EUR 480,000 - EUR 720,000 Por obra
Concentrix is seeking a Telecom Support Engineer (Genesys Cloud) in Mexico City to ensure voice network availability and seamless omnichannel communications. You will diagnose, resolve, and prevent voice network issues while coordinating with clients, vendors, and internal teams to maintain high service levels. The role requires strong Genesys Cloud experience, SIP/WebRTC knowledge, and a bilingual (English/Spanish) communicator ready to work onsite in Mexico City.