Bilingual Genesys Cloud Telecom Support Engineer
Hace 16 horas
Ciudad de México, Ciudad de México
Convergys
Jornada completa
EUR 480,000 - EUR 720,000 Por obra
Gratis con email o Google
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Concentrix is seeking a Telecom Support Engineer (Genesys Cloud) in Mexico City to ensure voice network availability and seamless omnichannel communications. You will diagnose, resolve, and prevent voice network issues while coordinating with clients, vendors, and internal teams to maintain high service levels.
The role requires strong Genesys Cloud experience, SIP/WebRTC knowledge, and a bilingual (English/Spanish) communicator ready to work onsite in Mexico City.